Technical Support

Job Description The Technical Support role requires a seasoned professional with over 4 years of diverse experience in helpdesk and desktop support. This position involves managing and troubleshooting a variety of systems such as Active Directory, Microsoft Exchange, Azure, and Okta Admin, alongside providing hardware and software support in a dynamic environment. The ideal candidate will demonstrate proactive problem-solving skills and maintain a polished and professional demeanor, often interacting with executive users. ResponsibilitiesManage user accounts and permissions through Active DirectoryProvide support and troubleshooting for Microsoft Exchange and Office 365Administer and troubleshoot Azure and Okta Multi-Factor AuthenticationPerform physical computer moves and hardware troubleshootingDeliver break/fix support and basic hardware maintenanceSupport audiovisual equipment and web conferencing toolsAssist with Windows 10 operating system supportUtilize ticketing systems to manage and track support requestsConduct remote support and network/server diagnosticsImplement and manage standard security software Preferred QualificationsExperience supporting executive-level users with professionalismStrong problem-solving skills with a proactive approachAbility to think outside the box to resolve complex technical issues