Customer Service Representative

Established organization is seeking a Customer Service Representative for their call center division. Pay is set at $22.80/hr and the role is M-F.Responsibilities:Answer incoming calls and respond to customer inquiries in a timely and professional mannerMake outbound calls to customers for follow-ups, surveys, or sales (if applicable)Provide accurate information about products, services, policies, and proceduresResolve customer complaints, concerns, or technical issues efficientlyDocument call details, customer interactions, and outcomes in the systemEscalate complex issues to supervisors or appropriate departments when necessaryMeet or exceed performance metrics such as call handling time, quality scores, and customer satisfaction ratingsMaintain customer confidentiality and follow company guidelinesStay up to date on product knowledge, processes, and systemsQualifications:High school diploma or equivalent (Associate's or Bachelor's degree preferred)Proven customer service or call center experience (preferred)Strong verbal and written communication skillsExcellent problem-solving and multitasking abilitiesBasic computer proficiency and familiarity with CRM systemsAbility to remain calm and patient under pressureStrong attention to detail and organizational skillsAll qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.