Production Print Support Specialist

Position Summary / ObjectiveMarco is seeking a highly skilled and customer-focused Production Print Specialist to support and grow our production print solutions. This role partners closely with Sales, Service, and customers to deliver high-quality production print systems, training, and technical expertise.The Production Print Specialist serves as a subject matter expert, helping design, install, and support advanced print environments while ensuring an exceptional customer experience and long-term client success.Essential FunctionsPartner with Sales to identify, develop, and support production print opportunitiesParticipate in client assessments, solution design, and product demonstrationsInstall, configure, and support production print equipment, controllers, and softwareDeliver on-site and remote training for customers on production print systems and workflowsServe as a technical expert on production print technologies, including color management and variable data printingTroubleshoot and resolve complex print and color-related issuesCollaborate with Service and Support teams to ensure timely issue resolutionDevelop and maintain training materials and best practices for customers and internal teamsIdentify and communicate additional opportunities to enhance customer print environmentsMaintain accurate documentation, including installation, training, and service records Other DutiesParticipate in ongoing training to stay current on production print technologies Attend team meetings and contribute to continuous improvement effortsAdhere to company policies, procedures, and documentation standards Perform additional duties as assignedEducation & ExperienceHigh school diploma or equivalent requiredAssociate degree in IT, electronics, or related field preferred2+ years of experience in production print, copier technology, or related fieldHands-on experience with installation, training, or technical support preferredRequired SkillsStrong technical knowledge of production print equipment and softwareExperience with print controllers (e.g., Fiery, Creo) and print workflowsAbility to troubleshoot hardware, software, and network-related issuesExcellent customer service and communication skillsStrong problem-solving and critical thinking abilitiesAbility to work independently and collaboratively in a fast-paced environmentEffective time management and organizational skills