Manager, Network Infrastructure & Systems

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.Position: | Manager, Network Infrastructure & SystemsDepartment: | Information TechnologyReporting Manager: | Director, TechnologyStatus: | Full TimeJob Classification: | ExemptLocation: | Las Vegas, NVAbout the A's:The A's are a baseball team founded in 1901. They have a rich history, having won nine World Series championships and 15 American League pennants. The A's are known for pioneering the "Moneyball" approach to team-building, which focuses on using statistical analysis to identify undervalued players.In addition to their success on the field, the A's also have a positive and dynamic work culture. They have been recognized twice as the Front Office Sports, Best Employers in Sports.The A's are defined by their core pillars of being Dynamic, Innovative, and Inclusive. Working for the A's offers the opportunity to be part of an innovative organization that values its employees and strives to create a positive work environment.Description:The Manager, Network Infrastructure & Systems is responsible for managing and maintaining organization's technology network environments to ensure system integrity and availability.This role will work closely with various business units to assist with new initiatives and projects. In this role, you are expected to implement technology best practices while also emphasizing a continuous improvement mindset.This position will oversee a diverse team responsible for everything technology from resolving daily technical support issues to implementing innovative solutions and ensuring overall user satisfaction. This position combines strategic leadership with hands-on execution to ensure cost-effective, high-quality services.Responsibilities:Monitor enterprise network performance, availability, and reliability across multiple sites.Manage and support LAN, WAN, Wi-Fi, VPN, and internet connectivity.Troubleshoot network outages, latency issues, and connectivity problems.Support enterprise networking hardware and wireless systems.Assist with backups, restores, and basic disaster recovery procedures.Monitor and support on-premises and virtual server environments.Perform user and system administration tasks (account provisioning, permissions, services, patching).Support identity and access management systems (Active Directory, Azure AD, SSO).Assist with endpoint management and security tools.Provide technical support for Windows and macOS devices.Install, configure, and maintain laptops, desktops, mobile devices, and peripherals.Troubleshoot hardware, operating system, and application issues.Support conference rooms, AV systems, printers, and collaboration tools.Manage onboarding and offboarding processes for employees.Respond to incidents and service requests via ticketing systems within defined SLAs.Follow change management, security, and compliance procedures.Maintain accurate documentation including network diagrams, configurations, SOPs, runbooks, and knowledge base articles.Qualifications/Requirements:Bachelor's degree in computer science, Information Systems, Business, or related field and/or 5+ years equivalent work experienceProven leadership of technical support teamsWilling and able to travel up to 10% for the purpose of meeting with clients, stakeholders, or off-site personnel/managementWilling and able to work on-site in Las Vegas, NVWilling and able to work a non-traditional schedule especially for support during major events or technology roll-outsExperience in a dynamic environment (ideally in sports/entertainment or fast-paced business) is a plusProven experience leading cross-functional teams in complex IT environments. Strong understanding of IT service-management best practicesStrong competence in supporting end users in the Microsoft Ecosystem (Office/O365, Azure, Remote Desktop, Server, Desktop OS), Google Suite, etc.Experience supporting audio, video, LED/display systems, conference rooms, and audio/video for press conferencesExperience with service-desk tools, ticketing systems, self-service portals, knowledge bases, remote-support tools, endpoint/device managementAbility to analyze metrics, set KPI targets, use data to drive improvementBudget-management experience, vendor/contract oversightExcellent interpersonal, communication, and stakeholder-management skills, ability to partner with business units, negotiate priorities, escalate appropriatelyStrong problem-solving, critical-thinking, and organizational skills; able to manage multiple initiatives/prioritiesDemonstrated ability to lead change, drive process improvement, adapt new technologiesCustomer-focused mindset, with a service-orientation and a "user-first" approachAbility to work across teams, drive culture change, and operate in a high-energy, stakeholder-rich environmentExperience working in sports, live-events, entertainment or venue-based operations is preferredFamiliarity with mobile devices, field-service support, and event and venue technology landscapes is preferredProactive and innovative mindset in identifying ways in which technology can support business is preferredStrategic thinker with a "hands-on" approach: capable of both oversight and operational involvement is preferredThe A's Social Impact & Belonging Statement:Social Impact & Belonging are in our organizational DNA. Our commitment to these values is unwavering - on and off the field. Together, we continue to build an inclusive, innovative, and dynamic culture that encourages, supports, and celebrates belonging and amplifies all voices. Combining a collaborative and innovative work environment with talented team members, we've created a workforce in which every team member has the tools to reach their full potential.Equal Opportunity Consideration: