Customer Service Advisor (R-15939)

The D&B Government Customer Service Team is responsible for vetting business information and stewarding our data to provide high quality service. Each team member is expected to have a high level of accuracy and perform their due diligence when validating customer requests. Essential Key Responsibilities/Job Summary Research, fact-checking, and validation skills to ensure valid data sources and verify accuracy. Provides accurate, timely, complete, and consistent global customer support involving telephone inquiries, email requests and Web-based inquiries from customers of Dun & Bradstreet, including customers, sales representatives, and 3rd Party customers. Takes ownership and has full resolution responsibility throughout the entire interaction with customer upholding high levels of customer satisfaction (CSAT) and appropriate operational performance standards. Responsible for working in a team environment to provide an exceptional level of service to all customers by listening empathetically to the customer, identifying, and defining the customer needs and delivering service to meet those needs. Responsible for making outbound phone calls as needed to confirm business information. Responsible for maintaining a high level of professionalism with clients by phone or email and working to establish a positive rapport with every customer. Update customer information in the customer service system/CRM during and after each call. Develops and builds knowledge on D&B products, services, Data supply chain, Customer Service tools. procedures and technology Education/Experience and Competencies Knowledge and ability to use computers and related Microsoft office products efficiently. Ability to multitask and thrive in a fast-paced teaming environment. Excellent typing skills. Well-developed communication and interpersonal skills including active listening, probing, ability to build empathy, situational awareness and adaptation, problem solving and a team-based orientation. Written and verbal English language skills required. A detail and process orientation and ability to work in an environment of ambiguity. Ability to have analytical skills and deal with complex issues. Must have flexible work availability. Must be 18 years of age or older. High School Diploma at Minimum (Associate degree in business related degree preferred).