Program Manager - I

Bill: $93.01Pay: $64-$60Spread: 645.84-838Duration: 1 yrHM: Jessica BisherManager Updates 4/23:Day in the life or this person they will be helping to scale rapid research testing program servicing 750 people. They are a Sr Prog Manager (Level 7 at SFDC) 5+ years minimum in direct research ops. 75% of role and day is in direct research support means intake requests for research, understand research request and who they want to recruit and leverage channels to recruit. Could be our own research database my team has built and maintained, recruiting participants from Org 62, external channels like user testing or user interviews. They are finding participants to fulfill research sessions. My team manages 8-12 research activities at a time. Talking to customers, researchers, fulfilling research activities.25% of role and day spent in strategic programs. Where Jessica + team finds a lot of job satisfaction bc strategic work. All programs centered around research, build and scale programs adding research capabilities, build entire recruiting inclusive program. All programs are direct match to research priorities, my team manages, builds and scale these programs and then reports on success of programs.Must have: I cannot train research, need years and years of research ops experience, program management to some degree should have managed a program or two and share impact of that program, stakeholder management, they are talking to so many ppl including customers need good articulation & exceptional collaboration skills & speaking skills.Nice to have: PMP Cert would set ppl a part.Optional: Digging into data, they will excel with large data source experience. Ideally some familiarity with AI and what it can do to streamline their jobs.Ready to interview ASAP. Jessica and her partner round 1, second round with stakeholders and we will do portfolio / panel. Maybe will condense these to 2 rounds total.Strong possibility to extend and very likely to convert. This program is not going anywhere.Manager is totally fine fully remote. Would be fine if they want to come in the office. Cares more about quality. Preference for someone who is able to come onsite vs remote given equal quality? Yes.Majority of team is on West coast, they need to work PT or MT timezones.Years exp underqual and overqual: 10+ years in research ops overqual / 3 years or less underqualified , they wouldn't have what I need. Seeking around 4-5 research ops sweet spot.Team size 10, 1D2 in amer 1D2 in india. Most all of us are research ops BGs and we are all program managers.Titles Participant recruitment . Sometimes we see "recruiting and we get HR people, this is not right. Participant coordination is what I need. Project Managers in research ops. Google calls them Participant Recruiters.Vendor ?sSalesforce products they are working on? All of them, they will start with our product priorities: D30, Commerce, Marketing and industries. The intent is we scale this to all products.Research Ops Program Manager title needed, what about Coordinator with ample recruiting ops? 5+ years in a Coordinator role I would look at, especially if they have large enterprise tech.Expand on the live assessment? If we did (Still undecided on this being part of interview), 30 min session, please close all your windows, don't use AI and we ask them to essentially assess a research intake this is what you know now, what questions do you have and how would you guide researcher. This is very easy, we are just trying to understand logic in real time. Trying to get around all the AI we see these days.We are very heavy Slack, helpful but teachable.Industry, SAAS, fintech, healthcare? I hesitate on healthcare, it's different and not a great fit, other industries can be fine bc we work with all of them. I would say no to healthcare though.Start up or enterprise company experience? Big names good bc their experience here is hectic if they don't have it, but also hired start ups who have been wonderful. Guess I'm open to both.Portfolio? Yes can provide at interview stage.Open to prior salesforce? Yes, that's fine and good.Open to people without portfolios? YesBill Rate with MSP fee removed: $93.01__________________________Would you like supplier engagement?: Yes, Bisher, Jessica (jbisher@salesforce.com)__________________________Will you schedule your own interviews in Fieldglass or would you like to opt-in for StaffUp support with scheduling? (Self Scheduling Interview Guide) StaffUp SupportAside from the job description, what will a typical day for this contractor look like? Switching between already built participant panels, creating panels and monitoring them for health & efficacy. Also many stakeholders to manage, best practices to abide by and consulting on research activities with those who need to execute them.Must have skills: Participant recruitment in a Research Operations role, panel building/maintenance, stakeholder management, change management and communicationsTeachable skills: Stakeholder management to a degree, systems we use, processes we work withinOptional skills: data analysisHow quickly are you looking to interview/hire? ASAP, we need this role filled in May for a rapid priority.Is there potential for extension of conversion to FTE? YesPlease confirm location requirements: San Francisco or remote-U.S.Can this position be fully remote? Yes, if we need it to be. Ideally, if SF based, theyd go to the office 1x/week.Does this worker need to be near any hubs? (If so, provide onsite address and how many days per week): NoIf the role requires the worker to be onsite? (If so, provide onsite address and how many days per week): Not required but ideal 1x/weekAny specific time zones this candidate will need to accommodate? Most of the team is San Francisco based, so a PST or MT timezone is best.Please confirm Interview requirements: 1x1 with hiring manager, two more interviews, portfolio presentation with a group of Salesforce team members.How many interview rounds will there be? (We recommend condensing interview rounds to not lose talent to other opportunities) - 3 total interviews, each is 1:1 or 2:1Will there be any assignments within the interview process? (e.g.- Assessments, tests) We will ask them to complete an assignment live in front of us, so we can be sure their work is their own versus AI-generated/supported. It's a 30-minute assignment.How many years of experience would you consider overqualified? 10 years in ROpsHow many years of experience would you consider underqualified? 4 years in ROps role (willing to go down to 3 years if needed)__________________________Team: Research & InsightsGrade: 7/SeniorArea of Responsibilities: Research Operations, Program Management, Research Enablement and Participant RecruitmentLocation:1 posting is India-based, Bangalore preferred1 posting is in the US, San Francisco is preferredYou are Driven to Deliver! This role involves taking initiative and proactively solving problems. You have strong communication skills - the ability to communicate clearly and concisely, both orally and in writing. You are an active listener with excellent interpersonal skills. A team player that builds authentic, collaborative relationships with individuals, project team members, and stakeholders through consistent and honest interaction.You love the details! You are detail-oriented, with excellent documentation and organizational skills. You bring curiosity and excitement when learning new things and developing new skills. You are proficient in project management software and Google suite.You play well with others. You thrive in a fast-paced, collaborative environment. You bring a unique point of view to the table and bring out the best in your team. You solicit feedback on your own work and add value to others' work.Sound like you? Then you're someone we want to work with! Join our amazing team and you'll get to work with some of the best and brightest. You'll find startup-like scrum teams, opportunities to collaborate across different teams, consumer-style innovation, and the opportunity to be an integral part of delivering great experiences to millions of end-users. Your problem-solving skills matter - at scale. And, by the way, you'll work for a company that has been named - 10 years running - in Fortune 100 Top Places to work.Job DescriptionThe Salesforce Research & Insights Operations & Program Management team is currently seeking a Senior Program Manager to join our fast-growing team. As a Senior Program Manager, Research Operations you'll partner with researchers across multiple product areas and geographically distributed across time zones to strategize and execute recruiting for research projects. You'll be an integral part of the research process, driving recruiting strategy and ensuring quality participants are found. You'll foster relationships with our customers and empower them to participate in the research program to impact future generations of Salesforce products and customer experience.To be successful in this role, you will need to adapt easily to changes in requirements and are able to switch directions quickly. You are self-driven and can prioritize when faced with multiple projects, but know when to ask for help. You provide proactive, thorough communication, both written and verbal. Ultimately, you are a professional team player with a positive attitude and approachable even when you are managing several projects. The ideal candidate will be flexible, detail-oriented, and have excellent interpersonal skills.Your impact:Build partnerships with cross-functional teams (Legal, Privacy and Security, Procurement, Finance, IT, etc.) to help scale the operations of the Research & Insights organizationLearn a variety of product spaces and research operations best practices to help scale the businessBuild and manage multiple participant panels at a time, ideally in B2B spacesDevelop recruiting strategies for multiple research activities at a time and execute against themIdentify and source participants who are a fit for research activitiesProvide participant scheduling and coordination support for researchersAct as a trusted advisor and provide solutions, in partnership with your peers & manager, to support research effortsManage vendors to purchase products and services for end-to-end research, participant sourcing, research tools/software, incentives, and moreLead the planning, execution, and delivery of multiple programs, ensuring alignment with business objectivesDevelop and leverage repeatable tools, templates, process documentation, and communication plans for various programs and effortsContribute to developing and upholding research safety and data management protocols in partnership with Legal, Privacy, and SecurityComfortable working in the face of ambiguity, and able to solve immediate needs in balance with competing prioritiesQualifications:Bachelor's Degree or equivalent experience of at least 7 years in a customer-facing role, or in research/UX operations capacityExperience recruiting and managing multiple recruitment panels at a timeExperience concurrently coordinating multiple fast-moving projects of varying levels of complexity and follow-throughExperience working within UserTesting, Qualtrics and other research platformsExcellent communication skills you can quickly establish an easy rapport with a wide variety of people through both speaking and writingRelationship-building skills that can promote collaboration with other teams from Legal, Privacy & Security, Procurement, Marketing, Community Operations, etc.Creative, analytical, and methodical in approach to problem-solving - in partnership with peers & manager, able to identify problems and make reasoned decisions with imperfect or ambiguous information, and be proactive in identifying and recommending the best path forwardBonus experience: working with research, analytics, or technical environments and geographically distributed teamsBenefits & Perks:World-class enablement and on-demand training with Trailhead.comExposure to executive thought leaders and regular 1:1 coaching with leadershipVolunteer opportunities and participation in our 1:1:1 model for giving back to the community