Software Support Specialist

Software Support Specialist *Full-Time | Monday–Friday | Hybrid Schedule* Software Techniques is looking for a friendly, dependable, and tech-savvy person to join our team as a Software Support Specialist. This is a great position for someone who enjoys helping people, is comfortable with computers, and has a knack for figuring things out. You do not need a computer science degree or years of IT experience. We're much more interested in finding someone who communicates well, learns quickly, and genuinely enjoys helping customers. What You'll Do Our customers use our employment management software every day, and you'll be one of the people they turn to when they need help. You'll spend much of your day: * Answering customer questions by phone and email * Walking customers through how to use different parts of our software * Helping troubleshoot problems and occasional software bugs * Setting up new customer accounts and assisting new customers as they get started * Investigating questions and working with our team when an issue needs additional attention * Assisting with our company's internal IT needs when necessary Who We're Looking For The most important part of this job is how you work with people. We're looking for someone who is friendly and personable on the phone, listens carefully, and can confidently guide a customer through a conversation toward a solution. You should also be: * Comfortable working with computers and learning new software * A good problem solver * Patient when explaining things to people with different levels of technical experience * Organized and able to keep track of multiple customer questions and issues * Comfortable working independently when needed * Dependable and willing to be part of a small team A college degree is *not required*. Previous customer service, software support, help desk, or IT experience is helpful, but we're willing to train the right person. Schedule This is a full-time, Monday through Friday position. After training, the regular schedule is hybrid: *3 days per week in the office* *2 days per week working from home* Because we have an experienced team member available to help train the person coming into this role, *we're hoping to hire someone who can start soon.* Compensation & Time Off *Salary: $44,000–$48,000 per year, depending on experience* * 11 paid holidays each year * 10 days of paid vacation * Hybrid work schedule Interested? Send your resume to *inquiry@softwaretech.com* and include a brief introduction telling us a little about yourself and why you think you'd be a good fit for the position. We're not looking for a perfect résumé or a particular degree. We're looking for someone who communicates well, enjoys helping people, is comfortable with technology, and is ready to learn. We'd love to hear from you! Pay: $44,000.00 - $48,000.00 per year Benefits: * Paid time off Work Location: In person