POOL SUPERVISOR

Job Description POOL SUPERVISORPOSITION SUMMARYThe Pool Supervisor is responsible for the seamless day-to-day operation of the pool area, delivering an exceptional guest experience. This role is both supervisory and hands-on, the Pool Supervisor actively engages with guests, supports Food & Beverage operations, ensures entrance compliance, and maintains the elevated standards. The ideal candidate leads by example, anticipates guest needs before they arise, and cultivates a warm, exclusive, and energetic atmosphere at the pool.DUTIES & RESPONSIBILITIESGuest Experience & ServiceGreet all arriving guests warmly, verify hotel-guest status, issue wristbands based on room type, and help guests get settled comfortably.Offer water, towels, menus, and other welcome amenities upon arrival; proactively anticipate and fulfill guest needs throughout their visit.Deliver personalized service moments for guests — remembering preferences, celebrating special occasions, and elevating routine interactions into memorable experiences.Build genuine relationships with returning guests; maintain working knowledge of their preferences and tailor service accordingly.Maintain pool exclusivity in a warm, professional manner, ensuring only registered hotel guests access the pool area at all times.Actively circulate the pool deck, checking in with all guests and addressing needs, concerns, or feedback in real time.Food & Beverage SupportMaintain full, up-to-date knowledge of the food and beverage menu — including seasonal specials, ingredients, and allergens — to confidently assist guests with ordering.Support servers and bartenders by taking drink and food orders, running items, and proactively bussing and resetting tables throughout the day.Ensure consistent water and beverage service throughout the pool deck.Promote F&B offerings organically through genuine guest interactions, contributing to revenue goals through attentive, non-intrusive suggestive selling.Operations & MaintenanceOversee daily pool set-up and breakdown, ensuring furniture is properly arranged, towels are stocked and organized, and all amenities are replenished before opening.Monitor pool & restroom, throughout the day; coordinate with Housekeeping when refreshes, towel pickups, or deep cleans are needed.Manage inventory of sunscreen, towels, magazines, lotions, and all other poolside amenities; communicate reorder needs to management proactively.Ensure all pool furniture is properly maintained — free of damage, dirt, and debris — and that no furniture is relocated without authorization.Maintain a clean, orderly, and visually impeccable pool deck at all times throughout the operating day.Safety & ComplianceEnforce all pool safety rules and policies consistently and professionally, prioritizing the wellbeing of every guest.Monitor the pool deck for potential hazards, unsafe behavior, or situations requiring intervention; respond calmly and decisively in emergencies.Maintain diligent records of all guest arrivals and departures; ensure no unauthorized individuals access the pool area at any time.Communication & CoordinationMaintain active radio communication with Security, Housekeeping, Engineering, and F&B throughout the shift.Serve as the primary point of contact at the pool for all inter-departmental coordination, escalating issues to management as appropriate.Communicate proactively with management regarding staffing needs, operational issues, guest feedback, supply shortages, and any incidents.Complete any opening, closing, and daily reporting duties as required by management.Perform other duties as assigned by manager.REQUIRED QUALIFICATIONSMust be 18 years of age or older.Prior experience in hospitality, hotel operations, or Food & Beverage service strongly preferred; supervisory experience is a plus.Outgoing, approachable personality with a genuine warmth and ability to connect with guests of all backgrounds and organizational levels.Energetic, proactive, and self-motivated; takes initiative and consistently strives to exceed expectations.Strong situational awareness and composure — observant, safety-conscious, and able to react calmly and decisively in emergencies.Demonstrates genuine care and compassion for guests and team members; actively listens and seeks to understand needs.Builds trust through clear, professional communication and strong social awareness.Adaptable to the fast-paced, dynamic nature of a hotel pool environment; manages unexpected changes without losing focus.Able and willing to lift up to 40 lbs.Able and willing to work extended shifts outdoors in hot summer conditions.Reliable personal transportation for routine duties and emergency availability.PreferredCPR and First Aid certifications (will be required within 30 days of hire if not already certified).Experience in luxury or full-service hotel environments.TABC or responsible alcohol service certification.