Operational Key Account Manager (Charlotte, Philadelphia, or Washington DC area)

Operational Key Account Manager (Charlotte, Philadelphia, or Washington DC Area)Herndon, Nearest Major Market: Washington DCAs a Key Account Manager in Operations at DSV, you will be responsible for managing and growing key accounts. You will work closely with clients to ensure their satisfaction and oversee the operational aspects of their shipments. You will collaborate with internal teams to provide exceptional service and meet client needs.Key ResponsibilitiesAccount ManagementAct as primary contact for key accounts as defined by branch- and regional managementPenetrate customer's organization to identify and build relationships at all levelsWork across DSV's network and divisions to maintain and grow share of walletEnsure rates are current, communicated to OPS and submitted to ISSC for auto rating purposesProvide clients with market insights to best predict and maneuver market challengesCreate, maintain and update SOPsLead client onboarding and implementationOperational ExecutionOversee day-to-day operational activities, identify risks, pain points and service gapsLead any and all collaboration efforts across internal stakeholders involved with the clientHead up and respond to spot quote requests identify upselling opportunitiesEnsure data quality KPIs are met including timeliness and billing daysAchieve and maintain acceptable AR ratingPerformance ReviewMonitor, analyze and action customer performance according to committed volumesMonitor, analyze and action DSV performance according to KPIs in Service Level AgreementEnsure client reporting requirements are metConduct effective client business reviews on scheduled cadence and own any follow up itemsStrategic FocusFacilitate/support contract and rate negotiationsIdentify new opportunities and structure deal teams to execute the opportunity to a winDevelop account plans and action outlined satisfaction, threats and development opportunitiesCreate and deploy bespoke logistics solutions according to client needs. Challenge the normDetermine necessity and feasibility of EDI and other tech solutions that will support eBookingAnalyze volume- and workflows to optimize productivity and uncover cost savings for clientManage rate optimization and yield managementTravel as necessaryEducational Background / Work ExperienceBachelor's degree in business, logistics, supply chain management, or a related field is preferred. 5+ years of experience in key account management in the transportation and logistics industry is preferred.Skills & CompetenciesStrong communication and interpersonal skills. Excellent problem-solving and decision-making skills. Ability to work independently and as part of a team. Strong organizational and time management skills. Knowledge of transportation and logistics industry trends and best practices. Proficient in Microsoft Office Suite and other relevant software.Function / Market & Industry Knowledge / Business Acumen / ProcessesSupervisory Responsibilities (if any) May oversee the work of other account managers or support staffPreferred QualificationsMaster's degree in business, logistics, supply chain management, or a related field. Experience with international logistics and customs regulations. Experience with sales and business development. Fluent in English (written and spoken). Computer Literacy Proficient in Microsoft Office Suite and other relevant software. Experience with transportation management systems (TMS) and customer relationship management (CRM) software is preferred.At Will Employment DSV Air & Sea Inc. employees are hired for an undefined period of time as "at will" employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.For this position, the expected base pay range is $68,500.00 $86,000.00. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com.