RN Primary Care

Job SummaryThe Medical Office Registered Nurse (RN) provides licensed nursing support in a primary care medical office setting, delivering clinical triage, patient assessment, and coordinated care services. This role requires independent nursing judgment to manage patient communications, support providers through protocol‐driven clinical workflows, and ensure timely, accurate documentation. The RN collaborates closely with physicians, advanced practice providers, and clinical staff to deliver high‐quality, compliant, and patient‐centered care while supporting clinic operations across both Health Center locations.Job Responsibilities* Perform licensed clinical triage for patient telephone calls, electronic messages, and in-basket communicationsrequiring nursing assessment, clinical judgment, and protocol-driven decision-making. Appropriately prioritize,manage, and escalate patient concerns to physicians or advanced practice providers as clinically indicated.* Communicate, interpret, and adjudicate physician/provider orders, including medication refill requests,diagnostic results, and treatment plans. Provide legible and signature-authenticated documentation, as needed,of all actions taken, accurately and timely, to the patient's medical record.* Prepare patients for physician examination. This includes gathering patient assessment information relating tothe patient's learning and education ability; providing patient and family education; measuring and recordingvital signs; and accurately documenting the information in a timely manner in patient charts.* Perform phlebotomy; administer injections, immunizations, and other special procedures demonstrating skills inthe principles of infection prevention, reduction, and control appropriate for the medical setting.* Provide high-acuity and complex patient follow-up care, including chronic condition management, abnormalresult notification, symptom escalation, and coordination of care requiring licensed nursing judgment beyondMedical Assistant scope.* Provide follow-up care for patients that includes, but is not limited to: arranging diagnostic testing, specialistappointments, hospital admissions, and transitional care activities, ensuring timely completion and appropriatepatient communication.* Support chronic care management, preventive care initiatives, and patient education interventions, contributingto care-gap closure, quality measure performance, and organizational incentive requirements.* Monitor, prioritize, and ensure timely completion of clinical back-office workflows, including results management,referrals, patient communications, and documentation to improve turnaround times, patient satisfaction, andcontinuity of care.* Serve as a clinical resource and escalation point for Medical Assistants, providing guidance and support forworkflows or patient situations requiring licensed nursing expertise.* Provide staffing support as needed, including backfilling clinical staff in the event of unscheduled absences orcall-ins, and assisting with coverage across both Health Center locations to ensure continuity of patient care andclinic operations.* Perform Quality Assurance and risk-mitigation functions and procedures necessary to meet and maintainregulatory, accreditation, and organizational requirements, including accurate documentation and timelyfollow-up of clinical results.* Perform laboratory testing in compliance with written policies and procedures that meet the requirements ofTesting Personnel under the Clinical Laboratory Improvement Act of 1988 (CLIA).* Provide licensed clinical support during periods of increased patient volume, staffing shortages, flu clinics, andemployer-driven events to ensure continuity of care and protect provider productivity.* Work cohesively as a member of the care delivery team in maintaining waiting areas, examination rooms,back-office areas, equipment, and supplies. Attend scheduled department meetings and continuously monitororganizational communications to ensure currency of knowledge on information and procedures.* Other duties as assigned.Education Requirements* Minimum: Associate of Science degree from an accredited school of nursing.* Preferred: Bachelor of Science in NursingExperience Requirements* Minimum: Previous patient care experience* Preferred: One (1) year previous medical office experienceLicense/Certification RequirementsMinimum:* Registered Nurse license, in good standing, in the state of Indiana by date of hire or transfer into the position* Basic Life Support (American Heart Association)