CBP Agile Technology and Innovation SME (1900)

Agile Technology and Innovation SME | CBP OFO Enterprise Business Management Support | TS/SCI Required Company:Strategic Technology Institute, Inc. (STi) Location:Sterling, VA and Washington, DC (Primarily on-site / client-site support) Anticipated Start Date:30 April 2026 Clearance: Active TS/SCI Secret(required) Screening Requirement : CBP Background Investigation (BI) required EMPLOYMENT NOTE Full-time positionscontingent upon contract award . STi is actively identifying highly qualified cleared candidates for proposal submission and rapid post-award onboarding. Period of Performance:30 April 2026 29 April 2029 ABOUT STi Strategic Technology Institute, Inc. (STi) supports national security missions acrossEngineering MRO Logistics IT & Cybersecurity Program Control . STi is a minority-owned Small Disadvantaged Business (SDB) focused on delivering flexible, mission-driven solutions that help Federal customers solve complex operational challenges. POSITION OVERVIEW STi is seeking anAgile Technology and Innovation SMEto support CBPs Office of Field Operations (OFO) under theEnterprise Business Management Support Services contract. This role will help identify, prototype, and implement innovative technology solutions that reduce administrative burden, improve operational efficiency, and enhance mission execution across OFO. The ideal candidate combines agile delivery experience, human-centered design, innovation strategy, and pilot execution expertise within DHS or comparable Federal environments. This role is especially suited for a candidate who has led rapid prototyping efforts, innovation pilots, workflow automation initiatives, or technology modernization efforts supporting operational users. PRIMARY DUTIES AND RESPONSIBILITIES Responsibilities include: Lead agile technology strategy efforts in support of OFO modernization and operational improvement initiatives. Applyhuman-centered design practices to assess user needs, prototype solutions, and improve adoption of innovative tools and services. Identify opportunities to deploy emerging technologies that improve lawful trade and travel operations while reducing administrative burden on officers and staff. Plan and execute pilot initiatives to validate new tools, digital workflows, and technology-enabled business improvements. Support rapid prototyping and implementation of innovative solutions, including workflow automation androbotic process automation (RPA)where appropriate. Collaborate with operational stakeholders, leadership, and mission support teams to define requirements and prioritize innovation opportunities. Develop implementation roadmaps, pilot evaluation criteria, lessons learned, and recommendations for scaling successful solutions. Support digital content, communications, and engagement strategies that improve transparency, stakeholder awareness, and solution adoption. Prepare executive briefings, presentations, concept papers, and modernization recommendations for Government leadership. Help bridge operational needs with technical solutions in a manner that is practical, user-focused, and aligned to OFO mission priorities.MINIMUM QUALIFICATIONS U.S. Citizenship required.Active TS/SCI required. Bachelors degree in information systems, business, public policy, engineering, design, management, or related field; equivalent experience may be considered Minimum 5 years of experience delivering solutions within DHS Demonstrated experience leadingagile technology strategy projectsExperience usinghuman-centered designmethods to prototype and implement innovative solutions Experience leadingat least five pilot projectsExperience supporting workflow modernization, automation, digital transformation, or technology-enabled operational improvements Strong communication and stakeholder engagement skills with ability to present technical concepts to non-technical audiencesPREFERRED QUALIFICATIONS PriorCBPexperience preferred 10+ years of experience delivering solutions to the Federal Government Experience with robotic process automation, process digitization, or operational workflow automation Experience deliveringdigital media content and engagement strategieswithin DHS environments Experience supporting operational end users in law enforcement, border security, trade, travel, or mission support contexts Familiarity with data visualization, user research, innovation governance, and pilot-to-scale implementation approachesWORK ENVIRONMENT Primary places of performance areSterling, VA and Washington, DCWork supports a high-visibility DHS mission environment with coordination across OFO Headquarters and field stakeholders Some travel may be required depending on pilot activities, stakeholder sessions, or implementation support needsKeywords:agile, innovation, human-centered design, robotic process automation, RPA, DHS, CBP, digital transformation, pilot projects, modernization EEO: STi is an Equal Opportunity Employer.All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, disability, genetic information, protected veteran status, or any other protected status