Sr. Registration Coordinator, Incentives - Remote

The Sr. Coordinator, Attendee Experience will work closely with the Event Experience Manager to understand the program goals and objectives and lead registration to all assigned programs. The Sr. Coordinator focuses on attendee management, reporting and client needs outlined by the Event Experience Manager and can work independently. The Sr. Coordinator works effectively and efficiently with the internal support teams and external clients and complies with the corporate and/or pharmaceutical guidelines. What you will do here:Follow and build client SOPs as requiredQualify attendee informationManage hotel accommodations and changesMaintain meeting database with continual updates/changesProvide reportable information for your meetings in a timely manner Meet deadline expectationsManage all attendee communication. Examples include event invitations, reminders, travel letters, communication emails, and surveysProvide quality control processes. Examples include Ground Manifest vs. A/D Manifest, Hotel Rooming List vs. M&IW Rooming List, M&IW Rooming List vs. A/D Manifest, HCP reporting clean up Provide onsite preparation assistance. These services would include, but are not limited to badge layout/production, onsite sign in sheets, onsite reports, registration packet preparation/production, onsite supply preparation/shipmentAssist in website testingTechnical Support and/or Digital Production on virtual eventsResearch 3rd Party Vendor options and information (dine around grids, gifts/materials, etc.)Work on complex programs with numerous participant types, complicated web builds, and extensive reportingHandle issues and challenges onsite and overcoming them by thinking outside the boxAbility to handle a wide range of program types (NSMs, VIP programs, Pharma, etc.)Act as a lead on limited-service events, including the financial process (budget reconciliation, invoicing, and close-out)Travel and act as lead Program Manager and Coordinator for meetings that allow only one M&IW staff person onsite (i.e., handle meeting room set-up, A/V, ground, F&B) Onsite Physical Activities (Non-Essential Functions) This position includes a set of nonessential physical activities associated with onsite event support. These activities are not fundamental to the core duties of the Customer Success Quality Data Associate role but may be required during live event execution. While the essential functions of the position center on planning, coordination, communication, client management, and project leadership, certain onsite tasks involve physical activity that supports event operations and if unable to perform these physical activities the company needs to know. Physical activities include, but are not limited to the following: Movement & Positioning: Frequent standing and walking are required, particularly during event setup and teardown, registration, and onsite administration. Extended periods on one’s feet are common throughout an event, often up to 4 hours without a rest break. A typical onsite day may last 8 to 14 hours, depending on client needs and agreements. Sitting: Occasional sitting is required during planning meetings, travel to and from event sites, computer-based work, or registration duties. Lifting and Carrying: Ability to lift, carry, push, or pull event materials, supplies, signage, or equipment weighing 25 to 40 pounds. Items over 25 pounds require assistance from another M&IW team member. Reaching and Grasping: Event setup and breakdown may involve reaching overhead and handling tools or materials. Bending/Kneeling/Crouching: Occasionally required during event setup and breakdown. Repetitive Motions: Repeated hand and arm movements may occur during tasks such as preparing registration, arranging event spaces, or setting up displays. Travel Requirements: Frequent travel to event sites, venues, and client locations, often involving overnight stays. This may include navigating airports, train stations, hotels, and conference centers. Operating Vehicles: Occasional driving may be required to transport materials or travel to off-site event locations. This applies only to approved drivers with prior authorization from the Onsite Lead. Working in Varying Environments: Events occur in diverse settings, including indoor venues (conference centers, hotels) and outdoor spaces. Fluctuating temperatures, weather conditions, crowded or noisy environments, and varying lighting levels may be encountered. Who you will work with:Reporting to a Manager or Director, Attendee Experience, Event Management ServicesInternal team members from multiple departmentsExternal Clients and Key Stakeholders What we expect:Details of these areas are shared during interviews and monthly reviews:Cultural ExcellenceRole ExpectationsEmotional IntelligenceWhat you will bring:College degree or equivalent experienceMinimum 3+ years of experience in the meetings industryKnowledge of virtual and hybrid event optionsProven excellent oral and written communication skills in both internal and client-facing environmentsDemonstrated track record of successfully managing multiple projects simultaneouslyExperience with database management programs (Cvent preferred)Extensive knowledge of Cvent: room shares, event payments and discount codes, Cvent OnArrival, sessions, Event in a BoxProficient in Microsoft Office systems (Outlook, Excel, OneNote, Word and Power Point)Including mail merges, agenda creation, tables, etc. in WordIncluding advanced knowledge of excel (Concatenate, Vlookup, SumProducts, Conditional Formatting, CountIF, etc.) What we provide:Competitive salaryHealth, Dental, Vision and Life Insurance options401K planPaid holidaysAccrued personal time off for vacation and sick leaveLaptop, additional monitor, and mobile phoneGlobal Giveback program for volunteer serviceRemote Office / Work from home, or option to work in our corporate headquarters located near MilwaukeeWho we are:Meeting & Incentives Worldwide, Inc. is an Equal Opportunity Employer who prohibits discrimination and harassment of any kind and affords equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. Meetings & Incentives Worldwide, Inc. specializes in global event management with virtual, hybrid, and in‑person experiences of all shapes and sizes, as well as consulting and enterprise strategies. As an entrepreneurial organization, we place customers at the center of everything we do and prioritize their needs through our core values of quality, agility, flexibility, and innovation. M&IW is a third generation, privately held, certified Women's Business Enterprise (WBE) in business for more than 50 years. Headquartered in Wisconsin, USA, and supported by a remote workforce across the US and in the UK, China, and Brazil.GLOBAL HEADQUARTERS: 10520 7 Mile Road, P.O. Box 65, Caledonia, WI 53108 | Phone +1 262-835-3553www.meetings-incentives.comM&IW associates are located throughout the US, UK, Latin America and Asia Pacific Regions