Shift Leader

Chick-fil-A Shift Leader - Starting at $21.50/hour!At Chick-fil-A Sherwood Plaza, we're not just serving food-we're growing leaders. Our Shift Leaders set the tone for excellence, guiding their teams with patience, care, fun, and intentionality. This is more than a job-it's an opportunity to develop yourself, invest in others, and impact your community.As a Shift Leader, you will oversee day-to-day operations, develop team members, and contribute to a positive and healthy culture. You'll also be paired with a Director or the Operator to help guide your leadership journey.What You'll Do* Lead AM or PM shifts 2-3 times per week, supporting other leaders and ensuring smooth operations on other shifts.* Model and uphold Chick-fil-A brand standards (food safety, cleanliness, speed, hospitality, and food quality).* Create consistency in daily operations by fostering teamwork, positivity, and organization.* Ensure team members are trained, equipped, and empowered to provide Remarkable experiences to every guest.* Coach team members in food safety, speed, quality, and hospitality.* Monitor shift accountability, cash handling, and restaurant cleanliness/safety.* Solve operational challenges and keep shifts running smoothly.* Master all positions in either Front of House (Hospitality) or Back of House (Kitchen).What We're Looking For* Experience: 1+ years Chick-fil-A experience OR 2+ years leadership experience in food service (with at least two organizations preferred).* Skills: Strong communication (English required; Spanish is a plus), problem-solving, and leadership skills.* Character: Humble, coachable, and committed to creating a healthy team environment.* Physical Requirements: Applicants must be capable of physically demanding tasks, including, but not limited to: lifting 30-50 lbs., lifting above the head, repetitive motion, and standing for extended periods of time. Shift Leaders may expect to be outdoors for several hours per shift, year-round (with proper safety gear). Reasonable accommodation(s) will be considered upon request.Growth & DevelopmentWe invest in YOU:* Leadership coaching from Directors and our Owner/Operator.* Ongoing training and leadership meetings.* Opportunities for growth through internships, projects, and business trips.* Access to books, podcasts, and coaching to support your leadership journey.Training Path (60-90 Days)* First 30 days: Focus on operations and learning the business.* Next 30 days: Begin leadership development and shadowing.* Day 60+: Lead your first shifts at full pay if operational excellence is demonstrated.* Additional training provided if needed.How Success is Measured* Guest satisfaction (OSAT, Customer Experience Metrics/scores)* Speed of service and order accuracy* Food safety & quality metrics (temperature, hold times, cleanliness)* Team engagement and culture surveys* Leadership consistency and accountabilityWhat We Offer* Pay: $17.50/hour during training (60-90 days), then $21.50/hour starting pay.* Perks: Free meals, Sundays off, flexible scheduling.* Benefits: Medical, vision, dental, and 401k with matching (eligibility applies).* Scholarships: Eligible to apply for Chick-fil-A Scholarships.* Environment: Positive, family-like culture with an open-door leadership policy.* Career Growth: Clear path to advance into higher leadership roles.Join us in growing yourself and others-while making a real difference in the lives of our guests and team.Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Chick-fil-A Sherwood Plaza is locally owned and operated by long-time Sherwood resident Jeff Weston.