Benefits Technology Analyst - PlanSource (Remote)

IntroductionAt Gallagher Benefit Services, you’re a trusted partner to organizations navigating some of their most important people decisions. We help clients build better workplaces, where people feel supported, empowered, and inspired to thrive. Whether it’s shaping benefit strategies, designing wellbeing programs, or advising on workforce challenges, the work you do here creates meaningful change for businesses and the people who power them. We’re a community of bold explorers, trusted experts, and compassionate partners; working side by side to solve problems, and shape the future of work. Here, curiosity is encouraged, collaboration is second nature, and your ideas have room to grow. If you’re looking for a place where your contribution matters and where you can help build a better world of work; think of Gallagher.OverviewOur implementation team is growing and we're looking to hire a Benefits Technology Analyst. This is a client facing role, responsible for configuration, implementation and ongoing support of the PlanSource system.This position can be fully remote/virtual/work from home and you can be based anywhere in the US.How You'll Make An ImpactSupport and assist administrators with basic ongoing system functions and questionsIdentify and assess customers’ needs to achieve satisfactionTroubleshoot and research issues to identify root causesUse deductive problem-solving skills to investigate and solve a broad range of problems. Assist with reporting requestsUpdate the system with any requested changes (ex. plan, rate, or rule updates)Assist with ACA processes and data auditingUnderstand employee benefits and necessary configuration rules, including cost calculationsAttend all team and global team meetingsAttend all webinars for respective system/vendorTrain administrators and update custom administrative user guidesCreate and maintain client documentations and recordsFollow communication procedures, guidelines, and policiesPerform Open Enrollment (OE) demos for current clientsStay current with system information, changes and updatesFacilitate client calls when neededAssist with agenda and call notes for client callsAbout YouBachelor’s degree in a related field preferredExperience with HR Technology, specifically benefits administration, is requiredExperience with PlanSource strongly preferredGood customer service skillsAbility to multi-task, prioritize, and manage time effectivelySolid technical skills, especially with SaaS and ExcelExcellent grammar and communication skillsProject management skillsBasic mathematical skillsAbility to work in a team-oriented environmentStrong communication skills and active listeningCompensation And BenefitsWe offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:Medical/dental/vision plans, which start from day one!Life and accident insurance401(K) and Roth optionsTax-advantaged accounts (HSA, FSA)Educational expense reimbursementPaid parental leaveOther benefits include:Digital mental health services (Talkspace)Flexible work hours (availability varies by office and job function)Training programsGallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeingCharitable matching gift programAnd more... The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process. We value inclusion and diversityClick Here to review our U.S. Eligibility RequirementsInclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.