Counter Staff-Part Time

GUEST SERVICE REPRESENTATIVEJob DescriptionJob Title: Guest Service RepresentativeReports To: General ManagerFLSA Status: Hourly, Non-exemptDepartment: Customer ServiceDivision: NAPosition InformationCompany: Edit Clean LLCPosition: Guest Service RepresentativeStatus: Part TimeShift: Afternoons and weekendsJob Category: Customer ServiceSummary:Duties and Responsibilities include the following. Other duties may be assigned.• Provide exceptional customer service to customers• Serve as primary liaison with customers• Greet and assist all walk-in customers in the store• Meet, greet, and assist all valet drive-up customers at their car• Process customer phone and personal relations• Consultatively assist customers with cleaning, stain and/or finishing needs and/or concerns• Sort and examine articles, picking out those that may need hand spotting, or stain treatment• Mark-In incoming customer orders; identify garments to be laundered or dry cleaned, tag, mark andclassify all pieces and input information into the computerized register• Consistently ensure cash drawer accuracy• Follow Company's new customer protocol• Attend Company offered ongoing training and educationSkills:• Oral Communication Skills• Written Communication Skills• Customer Service• Organizational Skills• Project Management• Time Management• Phone Communication Skills• Understanding of POS systemEducation/Experience:• One+ year(s) direct customer service experience• 2 or more years retail clothing experience• Knowledgeable of fabrics and fashion