Account Manager

Direct Agents is looking for an experienced Account Manager to lead client accounts, deliver standout campaigns, and build impactful relationships.This NYC based role has a salary range of $75,000 - $85,000, depending on experience, with annual compensation reviews based on performance. Potential bi-annual bonus pay is based on company and individual performance.Key ResponsibilitiesClient Campaign Management and Integration:Direct client account management and establish robust internal and external communication to ensure strong client relationships, retention, and successful campaign deliveries.Collaborate with clients to understand their business objectives and provide tailored solutions to reach those goals.Full ownership of client accounts project management; overseeing all active tasks, managing rolling priorities for the team, and moving initiatives forward.Coordinate campaign setup process including organizing and retrieving creative assets, building out ad copy, and QAing previews before launch.Assist the Finance team in the invoicing process.Create, edit, and present materials for internal and external meetings.Identify and upsell new opportunities and initiatives contributing to clients' goals.Can navigate biddable media channels and speak to all channels' capabilitiesUnderstanding of AdOps needs on new and existing clients & able to communicate to AdOps clearlyAble to multitask multiple accounts, deliverables, account teams, and delegation to junior team membersPerformance Reporting:Generate analysis reports detailing campaign performance metrics, including budgets, and media placements.Analyze data to provide insights and recommendations for ongoing campaign improvements.Digital Marketing TrainingParticipate in training programs to build up knowledge in various paid media areas and bring value to clients.YOUR BACKGROUND3+ years of relevant account management experience, digital marketing preferred Experience with Search, Programmatic Display, and Paid Social advertisingStrong time management skills -- ability to prioritize and meet deadlines and work in a fast-paced environmentExperience with project management platform (ClickUp, Asana, Monday, etc) is a plusMust be self-motivated, highly organized, and a team player Strong attention to detail Excellent communication skills, both written and verbalExperience in MS Excel and interest in building up analytical skills What Sets Us ApartDirect Agents isn’t for everyone—and that’s by design. We’re building something different.Proprietary AI That Actually Works: Kanopy AI is our custom-built intelligence platform—real-time campaign optimization, media mix modeling, natural language analytics, and algorithm enrichment that gives our clients (and our sellers) a genuine edge. This isn’t a buzzword; it’s operational.Exclusive Platform Access: Direct partnerships across Google AI Search, Meta, TikTok, Amazon, Freewheel, Teads, Stackadapt and best in class tech and media partners. An Elite, Not Bloated, Team: 100+ operators who move fast, think deeply, and ship work that matters. No layers of bureaucracy. Direct access to senior leadership and the executives building the strategy.AI Integration Across Everything: Claude, ChatGPT, and proprietary AI tools are embedded in our workflows—from data analysis and creative versioning to strategic planning and client intelligence.7x Crain’s Best Places to Work: A people-first culture with a 12-month average time to promotion, a 4-day workweek, and genuine investment in career development.Certified Minority-Owned Business: 48% BIPOC representation across the agency, 60% female representation—a team that reflects the diverse markets we serve.Compensation & BenefitsCompetitive salary of $75,000 - $85,000 depending on experience, plus performance-based bonus structureRegular performance reviews with quarterly growth path check-insComprehensive health, dental, vision, and mental health benefits (One Medical, Talkspace, KindBody, Health Advocate)15–24 days PTO/year depending on seniority, plus birthday off, 7 sick/safe days, and up to 12 weeks paid parental leaveNew MacBook Pro and access to cutting-edge AI tools across the agencySun-drenched penthouse Acceleration Hub on 5th Avenue in Flatiron—with commuter benefits and Citibike membershipDog-friendly office, regular team events (Field Day, Ski Club, Golf League, holiday celebrations), and a culture built around ownership and ambitionLocation: This role is based at our NYC headquarters. You must reside or be willing to relocate within commuting distance.