Patient Registration Specialist

Patient Registration SpecialistAre you searching for a meaningful career with competitive pay and exceptional benefits? If so, Northwest Michigan Health Services, Inc. is the place for you!For more than 50 years, NMHSIa nonprofit community health centerhas proudly served communities across Northwest Michigan. Our Traverse City Clinic is seeking a friendly and detail-oriented Patient Registration Specialist to join our team.About the RoleThe Patient Registration Specialist plays an essential role in delivering high-quality customer service and supporting smooth clinic operations. This position is responsible for patient check-in and check-out, scheduling appointments, verifying insurance, assisting with paperwork, answering phones, and providing a welcoming first point of contact for all patients. Working closely with all clinic staff, this role helps ensure efficient, patient-centered care.Key ResponsibilitiesRegister new and returning patients, including entering and updating demographic and insurance informationAssist patients with forms, income updates, enrollment documents, and release of information formsDirect patients to the appropriate provider or service areaAnswer phones in a courteous, professional manner and relay messages accuratelySchedule medical, dental, and insurance enrollment appointmentsMake reminder and confirmation calls and fill open appointment slots when cancellations occurCollect copays, fees, and payments at the time of service and record them in the practice management systemExplain the sliding fee scale, co-pays, and payment expectations to patientsSupport patient satisfaction and practice management processes as part of the clinic teamWhy Join NMHSI?As a team member with NMHSI, you become eligible for an outstanding benefits package 30 days after employment, including:Health & Insurance BenefitsMedical benefits through BCBS of Michigan or BCNHealth Savings Account (HSA) with employer contributionEmployer-sponsored group term life insuranceEmployer-sponsored short-term and long-term disability insuranceEmployee Assistance Program (available immediately)Voluntary life insurance optionsPaid Time & WorkLife Balance11 paid holidaysGenerous Paid Time Off (PTO)Retirement Benefits401(k) with Roth option and employer matchJoin Our Mission-Driven TeamIf you enjoy helping others, providing exceptional customer service, and being part of a collaborative healthcare team, we encourage you to apply.Northwest Michigan Health Services, Inc. is an equal opportunity employer.