Deskside Support Engineer

Job DescriptionWE'RE HIRING: Deskside Support Engineer L2Eunice, New Mexico, USAJoin Excis – A Global Leader in Enterprise IT SupportAre you a customer-focused IT professional with a passion for solving IT challenges and delivering exceptional user experiences? Excis is seeking a skilled Deskside Support Engineer L2 to provide hands-on technical assistance across a range of devices and platforms while supporting one of our valued clients.This is an exciting opportunity for an IT professional who enjoys working directly with users, thrives in a dynamic environment, and has a solid foundation in desktop support.Why Excis?Supporting clients across 190+ countriesNetwork of 6,000+ IT Engineers worldwideTrusted by 200+ Enterprise ClientsCollaborative, people-first culture focused on innovation and professional growthAt Excis, we believe our people are our greatest strength. We foster a supportive environment where technical excellence, teamwork, and career development are valued and rewarded.Key ResponsibilitiesDeskside & End-User SupportProvide on-site support for desktops, laptops, printers, mobile devices, and peripherals.Deliver high-quality customer service to all users, including VIP users, with confidence and professionalism.Troubleshoot hardware and software issues across Windows platforms.Build and deploy PCs.Patch network points and resolve printer and connectivity issues.Provide hands-on technical assistance across a range of devices and platforms.Incident & Service ManagementManage and resolve IT incidents efficiently.Support IMAC activities (Install, Move, Add, Change).Handle project-related technical tasks.Use ticketing systems and remote support tools to track and resolve issues.Maintain accurate and up-to-date incident information.Documentation & CollaborationMaintain and update site-specific documentation.Create and maintain knowledgebase articles.Collaborate effectively with internal support teams.Work closely with third-party vendors and service providers to resolve technical issues.Support users while maintaining a high standard of professionalism and customer service.Required QualificationsStrong knowledge of Microsoft Windows operating systems, including current and legacy versions.Proficiency with Microsoft 365 applications, including:Microsoft WordMicrosoft ExcelMicrosoft OutlookMicrosoft OneDriveMicrosoft IntuneExperience with Windows imaging techniques, including network and local imaging.Familiarity with Active Directory and Azure Active Directory.Strong skills in desktop and printer configuration and troubleshooting.Experience with ticket management systems.Experience with remote desktop/support tools.Excellent written and verbal communication skills.Strong interpersonal and customer-service skills.Ability to work independently and as part of a team.Comfortable working alongside third-party vendors and service providers.Flexible, organized, and able to demonstrate strong time-management skills.Essential SkillsBehavioral CompetenciesProfessional and customer-focused approach.Excellent interpersonal and communication skills.Commitment to delivering exceptional user experiences.Ability to work independently while contributing effectively to a team.Strong organizational and time-management abilities.Flexible and adaptable approach to IT support.Professional approach when supporting VIP users and end users.Technical CompetenciesMicrosoft WindowsMicrosoft 365Microsoft IntuneActive DirectoryAzure Active DirectoryWindows ImagingDesktop & Laptop SupportPrinter Configuration & TroubleshootingHardware & Peripheral SupportIMAC ServicesTicket Management SystemsRemote Support ToolsNetwork Point & Connectivity TroubleshootingTechnical Documentation & KnowledgebaseWhy Join Excis?At Excis, your work matters. You'll be part of a collaborative IT support team where your technical expertise directly contributes to exceptional user experiences and reliable IT operations.We provide an environment that supports professional growth, continuous learning, teamwork, and technical development, while giving you the opportunity to work with enterprise users and a broad range of IT technologies.What We Will Do For YouCompetitive compensationPension schemeComprehensive employee benefitsDiscounts on technology, groceries, travel, and moreEmployee recognition programsEmployee lunches and regular social eventsOpportunities for professional growth and developmentIf you're passionate about deskside support, troubleshooting, customer service, and delivering high-quality IT support, we invite you to join our growing team.Apply TodayTake the next step in your IT career and become part of Excis' global IT support team in Eunice, New Mexico.Still reading? We'd love to hear from you — apply today!