Customer Service Representative

Customer Service Representative – Palmer Hamilton (Elkhorn, WI)Schedule: Full-TimeWork Environment: Onsite – Elkhorn, WIPalmer Hamilton, LLC, a leader in design-forward, turnkey furnishing solutions for K–12 and commercial environments, is seeking a proactive and detail-oriented Customer Service Representative to join our Customer Service team in Elkhorn, Wisconsin. This role provides essential support to customers, dealers, and internal partners by managing inquiries, processing orders, and ensuring a seamless experience throughout the sales and fulfillment process.The ideal candidate is professional, customer-focused, and thrives in a fast-paced environment. This is an excellent opportunity to build a long-term career with a growing company that values collaboration, innovation, and service excellence.Key ResponsibilitiesServe as the primary point of contact for customer, dealer, and vendor inquiriesRespond to phone calls and emails promptly and professionallyProvide accurate information regarding products, pricing, orders, and company policiesProcess quotes and purchase orders; support the order entry workflowUpdate and maintain customer data and project details in Microsoft Dynamics 365 CEProactively communicate order status updates, including backorders and delivery timingCollaborate with internal teams to ensure accurate and timely order fulfillmentSupport reporting needs and assist with customer documentation requirementsQualificationsHigh school diploma or equivalent required; Associate degree preferred1–2 years of customer service or administrative experience preferred (manufacturing or B2B experience a plus)Strong verbal and written communication skillsProficient in Microsoft Office; experience with Microsoft Dynamics 365 CE is a plusExcellent organizational skills with strong attention to detailAbility to multitask and manage competing priorities in a fast-paced environmentPositive, team-oriented attitude with a commitment to delivering exceptional customer serviceWhy Palmer HamiltonEstablished and growing industry leader with a collaborative and supportive cultureOpportunities for professional development and career advancementMission-driven organization supporting education and commercial environmentsCompetitive compensation and comprehensive benefits packageEqual Employment Opportunity StatementPalmer Hamilton, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or protected veteran status.