Customer Service Agent

Job DescriptionSixt is looking for a Customer Service Agent to deliver exceptional customer service to customers from around the world. You will provide customers with accurate information and take detailed and timely records of damages, gas volume, etc. The ideal candidate possesses the following attributes:Exceptional interpersonal and relationship building skillsStrong verbal and written communication skillsStrong organizational skills and the ability to multi-taskAbility to manage stressful or unusual situations to maintain good customer serviceWhat you will do:Welcome all customers as they arrive on the lotAsk about their experience with Sixt, recording feedback to improve future rental experienceMake sure customers have all personal belongings from the vehicleDiscreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss reportUse proper statement to determine if vehicle is being returned with full tank of gasAdvise and review rental charges, providing an accurate receipt to the customerProvide information regarding transportation to the airport terminal if applicableComplete a service alert for any mechanical and or body damage communicated by the customersIdentify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot locationKeep lot organized for ease of access and traffic flowWork in outdoor weather conditions including direct sunlight, rain, heat or coldPerform other job duties as assigned to meet the business needsQualifications: QualificationsAbout you:High school diploma or GEDMinimum 1-year customer service experienceMust be at least 21 and have a valid driver's license with a clean driving recordBasic computer navigation skills and knowledge of Microsoft Office applicationsAbility to work 40 hours per week including day and/or evening hoursLikely to require at least 5-10% travel, some of which may be by airplaneMust be willing to wear company uniformsMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the futureAbility to communicate in other languages is a plusAdditional InformationPaid vacation, medical, dental, vision and 401(k), Short Term Disability, Long Term Disability, Basic Life and Supplemental Life benefits and future growth opportunities within the company.At Sixt, we pride ourselves on having an inclusive and unique environment. We are an Equal Opportunity-Affirmative Action Employer – Minority / Women / Men / Disability / Veteran / Gender Identity / Sexual Orientation.The information listed above is intended to describe the general nature and level of this position. Essential functions and responsibilities may change as business needs require. Your response to this advertisement may result in your consideration for employment with Sixt Rent a Car, LLC and its subsidiaries. Offers of employment will be made by Sixt rent a Car, LLC or any of its subsidiaries or brands.Come join our team! Apply now.About the department:As a mobility service provider, our Branches & Operations division is the point of contact with our customers: whether by phone, app or directly in our SIXT branches. This means: premium service directly to the customer, advice and sales in exchange and responsibility for the rental process of our premium fleet. As part of a team, it is easier to explain our products, find the best solution for the customer and manage the day-to-day business.About us:We are a leading global mobility service provider with sales of €3.07 billion and around 7,500 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 270,894 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!