FreedomDoc Practice Community Manager

The FreedomDoc Community Manager is responsible for overseeing the operations and strategic direction of the FreedomDoc practices, reporting to the COO. Freedom Healthworks is a direct care & concierge medical practice service platform that provides comprehensive support services to multiple healthcare practices or organizations. The FreedomDoc Community Manager duties are centered around leading our managed service organization efforts, particularly focusing on the operations, expansion, and development of our FreedomDoc clinics. The ideal candidate will possess a proven track record in franchise or network organization operations excellence, growth, and development, demonstrating a unique blend of strategic vision and practical execution.QualificationsBachelor's degree in Healthcare Administration, Business Management, or related field. A Master's degree is preferredStrong leadership skills with the ability to motivate and guide teams towards achieving strategic objectivesExcellent communication and interpersonal skills, capable of nurturing relationships with diverse stakeholdersExperience in policy development and implementation, with a knack for creating efficient, effective processesAbility to work collaboratively with physicians, understanding their unique perspectives and incorporating their insights into broader strategiesA strategic thinker with a hands-on approach to problem-solving and decision-makingProven experience in healthcare management, with specific experience in managing a medical franchise, network, or Managed Service Organization or similar centralized support entityStrong understanding of healthcare operations, financial management, and regulatory complianceFamiliarity with healthcare technology platforms and IT systemsKnowledge of vendor management and contract negotiationRole And Key ResponsibilitiesStrategic Expansion:Drive the growth and expansion of FreedomDoc clinics, using your expertise in franchise or network development. Create and implement strategies that effectively scale our network while maintaining quality and service standardsPolicy Implementation:Develop and enforce new policies that align with our organizational goals and healthcare standards. Ensure these policies enhance operational efficiency and clinic performancePhysician Collaboration:Work closely with our physicians to understand their needs, concerns, and aspirations. Act as a bridge between the physicians and the organization, ensuring their insights contribute to our strategic directionLiaison Role:Serve as the primary liaison between corporate headquarters and individual practices. Facilitate communication, align objectives, and ensure that both sides are working harmoniously towards shared goalsCommunity Engagement:Foster strong relationships with local communities, understanding their healthcare needs, and ensuring our clinics are positioned as primary healthcare providers in their regionsOperational Leadership:Develop and implement strategies to optimize the FreedomDoc practice operational efficiency, focusing on process improvements and standardization of servicesCollaborate with the leadership team to establish performance metrics and goals for these practices, ensuring alignment with the overall organizational objectivesMonitor key performance indicators (KPIs) to assess the effectiveness of Freedom Healthworks services and identify areas for improvementFinancial Management:Oversee the financial aspects of the FreedomDoc practices, including budgeting, cost control, and revenue optimizationAnalyze financial data, identify trends, and make data-driven decisions to improve financial performance and support its sustainabilityService Delivery and Quality:Ensure that Freedom Healthworks provides high-quality support services to FreedomDoc practices, meeting or exceeding service level agreementsDevelop and maintain service standards, policies, and procedures to ensure consistent and exceptional FreedomDoc experienceImplement quality assurance measures and conduct regular audits to assess service performance and complianceVendor Management:Collaborate with vendors to achieve service agreements, ensuring cost-effectiveness and service qualityMonitor vendor performance and address any issues or discrepancies that may ariseTechnology and IT Management:Oversee the utilization and maintenance of technology platforms and IT systems used by the FreedomDoc practicesCollaborate with IT support to ensure the smooth functioning of technology infrastructure and address any technical challengesCompliance and Regulatory Adherence:Ensure that FreedomDoc operates in full compliance with healthcare regulations, privacy laws, and industry standardsStay up-to-date with changes in regulations and implement necessary adjustments to maintain complianceTeam Management and Development:Recruit, train, and manage a team of professionals to support practice operations effectivelyProvide guidance, performance evaluations, and mentorship to team members to foster a collaborative and high-performing workforceStakeholder Communication:Collaborate with partner FreedomDoc practices to understand their needs and address any concerns or issues promptlyCommunicate effectively with internal and external stakeholders to ensure alignment of goals and expectationsOther duties as assignedSuccess Factors / Job CompetenciesWorking with Computers – Using computers and computer systems (including hardware and software) program, enter data, or process information. Performing for or Working Directly with the Public – Performing for people or dealing directly with the public. This includes serving customers, receiving clients or guestsMaking Decisions and Solving Problems – Analyzing information and evaluating results to choose the best solution and solve problemsOrganizing, Planning, and Prioritizing Work – Developing specific goals and plans to prioritize, organize, and accomplish your workResolving Conflicts and Negotiating with Others – Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with othersPerformance StandardsBeing honest and ethicalWillingness to being accountable for resultsBeing careful about detail and thorough in completing work tasksMaintaining a professional work environmentBeing sensitive to others’ needs and feelings, while being understanding and helpful on the jobWillingness to take on responsibilities and challengesWhat Makes This a Great OpportunityAt Freedom Healthworks, we help physicians become FreedomDocs and take control of their lives. We assist physicians starting, growing, and operating their practices. We believe that all people should have a relationship with a trusted FreedomDoc℠. We run our client’s business, not tell them how to be a doctor. We strive to help physicians care for their patients without restrictions, barriers, and frustrations – Together, FreedomDocs can help care for everyone.Powered by JazzHRYefvI6Rqgu