DDI Network Engineer

Required Technical/Functional Skills 5+ years of experience in DNS, DHCP, and IP Address Management (DDI) administration and support. Hands-on experience with BlueCat, Vital QIP, and enterprise DNS management tools. Strong knowledge of DNS, DHCP, TCP/IP, IPAM, subnetting, Active Directory, LDAP, SSO, and authentication protocols. Good understanding of networking concepts including routing, switching, firewalls, load balancing, IPS, and packet analysis. Experience managing global DDI environments and implementing DNS/DHCP changes across multiple regions. Experience with ITIL v3/v4 processes including Incident, Change, Problem, and Service Request Management. Hands-on experience with Remedy ITSM, Windows PowerShell, and PuTTY. Strong analytical, troubleshooting, documentation, and customer support skills. Excellent verbal and written communication skills. Roles & Responsibilities Provide operational support for enterprise DNS, DHCP, and IP Address Management (DDI) infrastructure. Manage and fulfill DDI service requests including IP allocation, DNS record creation, configuration updates, modifications, and deletions. Administer and support BlueCat and Vital QIP platforms across global environments. Perform design validation, peer reviews, implementation planning, pre-validation, deployment, and post-implementation verification. Create, schedule, and execute Change Requests (CRQs) following ITIL change management processes. Participate in Change Advisory Board (CAB) meetings and design review sessions. Support Incident, Problem, Change, and Service Request Management activities while adhering to operational standards and SLAs. Collaborate with Network Operations, Engineering, Architecture, and business teams to assess technical requirements and implementation impacts. Troubleshoot complex DNS, DHCP, and IPAM issues and provide Level 2/Level 3 support. Fulfill Resource Record, Device Registration, Site Code, and IP management requests. Maintain accurate technical documentation, implementation records, and operational procedures. Participate in 24×7 production support, including off-hours and weekend activities as required. Preferred Qualifications ITIL Foundation Certification (preferred) CCNA Certification BlueCat Certification (preferred) Preferred Skills Experience with enterprise network operations and service delivery. Knowledge of scripting and automation using PowerShell. Experience working in large-scale global enterprise environments. Familiarity with operational governance, compliance, and process improvement initiatives.