SVP, Client Service Director

SVP, Client Service DirectorNew York, NYAt Remedy Edge, we believe health can't wait.The stakes are higher. The pace is faster. And hesitation costs lives.That's why Remedy Edge existsto bring urgency to health.Urgent thinking. Urgent creativity. Urgent action.We are a collective of courageous, curious, generous, and gritty people driven to solve the toughest challenges in healthcare. We push past convention, stay relentlessly a step ahead, and apply bold, omnichannel creativity to move peoplefrom awareness to action, from delay to decision, from possibility to progress.Because when health is on the line, every moment matters.And every edge counts.InclusivityRemedy Edge is an inclusive home for diverse voices, perspectives, and lived experiences. We believe the best ideas emerge when everyone is heardand when the work reflects the real world it's meant to change. By embracing difference, we sharpen our thinking, strengthen our creativity, and take on health's hardest problems with greater clarity and humanity.FlexibilityAt Remedy Edge, we design work around people, not the other way around. Our flexible hybrid environment empowers teams to do their best work wherever it happens: in our NYC headquarters, at home, or alongside clients. With intentional meeting-free time, seasonal flexibility, and modern ways of working, we give our people the space to think boldly, move faster, and stay at their creative edge.Who We AreRemedy Edge is a global healthcare communications network built to make creativity, and creative technology, a force for urgent health impact. Grounded in deep insight into behavior, channels, and culture, we create work that doesn't just informbut activates. Work that accelerates decisions, advances care, and drives meaningful change for the brands and patients who can't afford to wait.Job Title: SVP, Client Service DirectorLead by inspiring trust through courageous in the moment conversationsWalk the talk and have a strategic perspective both internally and externallyKnow that you are department agnostic and be generous to hear new ideas no matter where they come fromBuild and facilitate a journey of learning for our teams focused on tapping into their curiosity and creating a clear career path of growth.Client Management & InteractionSeen as primary owner of Account relationshipEnsuring that every client has an account contact and that each client feels your presence and oversight of the accountKey contact two-three levels above day-to-day client on a monthly/bi-monthly basisSolutions first leader: Act as primary agency Ambassador in managing ad hoc issues and opportunities (e.g. to deliver capabilities to new business prospect, pacify upset senior client, etc.)Maintain "guru" status with clients and engaged for key strategic meetingsBe known and respected among client teamsLead for onboarding of all new clients, regardless of levelAgency DevelopmentSolution oriented approach that creates calm and rallies teamsActively seek and close large, strategic new business opportunities; convert new business into agency revenuePlay active role in defining, clarifying, and evolving agency short- and long-term "Go-to-Market" strategy and suite of offeringsBe a developer and attracter of key agency talent and primary grower of talent from withinCommunication SkillsPossess superior communication skills across the board.Maintain strong, professional presence that immediately puts clients at ease and wins their confidenceExpert presentation skill to a few key individuals or to a large client teamCommunicate complicated ideas in a manner everyone can understandAnnually deliver course relating to leadership, client management or business communications for the benefit of more junior colleagues as discussed and outlined with President of agencyAuthor periodic articles or POVs worthy of publication internally and with clientsManagementContinue to build on our adoption of the philosophy of the Service-Profit Chain, correlating highly engaged employees create rewarding environmentsManage multiple account teams with flawless client retentionAccountable for all agency teams maintaining high quality deliverablesEnsure teams consistently follow established processes/guidelines for executing agency offerings (eg,monthly POV's, etc).Serve as a mentor to account group taking initiative to develop trainingsEnsure all levels of the organization understands the client dynamics at play and is involved to ensure client love and retention.Key conduit to strategic team with a mindset of always show the client more talent, work, thinkingLeadership/TeamworkManage up and vertically to ensure seamless pull-throughKeep President abreast of all issues/opportunities arise to ensure all are on the pagePartner across so that all can learn from the dialogueResponsible for evangelizing Agency's evolving service offerings, processes, and best practices to all staff and clientsEstablish agency-wide example of interdepartmental partnership and collaboration through BRAND MOVEMENTS document development. Every team member should understand how their purpose at Remedy Edge plays into the "Good" we are creating via our brandsDemonstrate strong work ethic, delegates instead of dumps, provides real-time feedback and recognition, celebrates success, excellent active listening skills, makes decisions for betterment of all, maintains optimistic outlook in all situationsWorks with cross agency leadership to ensure all accounts are staffed appropriately to meet client/project needsAct as "Champion" for all direct reports/team members and takes full responsibility for helping advance them toward promotionNavigate challenging client situations while keeping the team calm and motivatedIndustry Knowledge/Therapeutic ExpertiseMaintain "guru" status with clients and engaged for key strategic meetingsContinually demonstrate expertise in all aspects of strategySeen by clients and colleagues as experienced multiple therapeutic areasEstablish agency-wide example of ability to deliver solutions for clientsFinancial ResponsibilityUltimate owner of groups yearly goals to Omnicom and achievement of those goals from a revenue perspective always keeping margin in mindFinal responsibility for year-over-year account growth in alignment with established growth targetsActive participant in new business planning, agency capability expansions, resourcing decisions, and financial discussionsChampion for all internal financial processes and for teams being vigilant about project budgets and agency fees.Think: Need, Hours, ResourcesAlways come with a solutionEvaluate needs for freelance resources, monitoring department utilization and budgeted hours.Maintain overall accountability for on time and on budget delivery of workThe range below represents the low and high end of the base salary someone in this role may earn as an employee of an Omnicom Health Group company in the United States. Salaries will vary based on various factors including but not limited to professional and academic experience, training, associated responsibilities, and other business and organizational needs. The range listed is just one component of our total compensation package for employees. Salary decisions are dependent on the circumstances of each hire.Salary range here - $ 220, 000 - $285,000Omnicom Health is committed to hiring and developing exceptional talent. We agree that talent is uniquely distributed, and we're focused on developing inclusive teams that can bring the best solutions to everything we do. We strongly believe that celebrating what makes us different makes us better together. Join uswe look forward to getting to know you. We will process your personal data in accordance with our Recruitment Privacy Notice.