Training Specialist

What We NeedCorpay is currently looking to hire a Training Specialist within our Lodging division. This position falls under our Airline Operations line of business and supports our crew accommodations services. In this role, you will be responsible for developing, delivering, and continuously improving training programs for Airline Operations agents, including new hire and ongoing training initiatives. You will report directly to the Operations Manager and regularly collaborate with Operations Supervisors, Managers, and cross-functional support teams.How We WorkAs a Training Specialist, you will be expected to work in a hybrid environment, with flexibility to support in-person training as business needs require. Corpay will set you up for success by providing:Company-issued equipment Formal, hands-on onboarding and role-specific trainingTools and resources needed to support both virtual and classroom-based learning environmentsRole ResponsibilitiesThe responsibilities of the role will include:Traveling occasionally (up to 30%) to conduct on-site training and assessments within the U.S. and internationallyConducting training initiatives for new hires and existing TAConnections Airline Operations agentsCoordinating and managing training sessions for groups of 1 to 20 trainees while ensuring learning objectives are achievedDeveloping, maintaining, and updating comprehensive training materials, user guides, and learning methodologies in partnership with Operations leadershipMonitoring trainee performance during classroom instruction, shadowing, and on-the-job training, and communicating progress to managementProviding actionable performance and behavioral feedback to trainees throughout the training processEstablishing and maintaining structured training programs, including syllabi, class schedules, attendance records, and performance documentationMaintaining accurate training records, including attendance, assessments, and completion of required training updatesAssisting with new hire onboarding by supporting system access, application setup, credentials, and communication processesServing as a Subject Matter Expert (SME) on TAConnections technology applications, airline-specific processes, and vendor configurationsCollecting and analyzing operational and airline-specific information to recommend updates to training content and delivery methodsContinuously improving learning materials and e-learning platforms to ensure alignment with company standards and operational changesAdapting training delivery to both virtual and in-person environments as requiredCollaborating closely with Operations Management to ensure training effectiveness and alignment with business goalsStaying current on industry trends and participating in ongoing self-development and training updatesAdjusting work hours as needed to support trainees across different time zones, including occasional early or late hours, weekends, or holidaysQualifications & Skills1+ years of training, facilitation, or equivalent experience1+ years of experience in an operational customer service environment (airline or hotel industry experience preferred)Proficiency in Microsoft Word, Excel, PowerPoint, and OutlookStrong organizational skills with the ability to manage multiple priorities in a deadline-driven environmentExcellent written, verbal, and interpersonal communication skillsAbility to work independently and collaboratively as part of a teamHigh attention to detail with a commitment to delivering polished, professional training materialsPreferred QualificationsExperience designing and delivering presentations using MS PowerPoint or similar toolsExperience creating or supporting online and e-learning contentStrong coaching and facilitation skillsAbility to build rapport with individuals across diverse cultures and backgroundsDemonstrated ability to influence others through strong interpersonal skillsInnovative, self-starter mindset with a passion for learning and employee developmentStrong listening, problem-solving, and multitasking skillsBachelor’s degree preferred Benefits & PerksMedical, Dental & Vision benefits available the 1st month after hireAutomatic enrollment into our 401(k) plan (subject to eligibility requirements)Virtual fitness classes offered company-wideRobust PTO offerings including major holidays, vacation, sick, personal, and volunteer timeEmployee discounts with major providers (wireless, gym memberships, car rentals, and more)Philanthropic support through local and national organizationsFun, collaborative culture with company-wide contests and prizesEqual Opportunity Employer/Affirmative Action EmployerCorpay provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.