Technical Project Manager

About VibesVibes’ mobile-first platform creates personal, revenue-driving and long-term mobile engagement between consumers and the world-class brands they love. Industry leaders like Chipotle, Kohl’s and Polo Ralph Lauren use Vibes to grow customer relationships with relevant, high-volume mobile messaging and mobile wallet marketing on a global scale. Vibes enables marketers to seamlessly connect with their customers using a data-rich and API-packed solution that beautifully optimizes and unifies their SMS, MMS, RCS and Mobile Wallet campaigns. To learn more about Vibes, visit www.vibes.com.About The RoleOur Professional Services team delivers custom integrations and campaign solutions for enterprise clients — connecting their systems to our messaging, wallet, and RCS engagement platform. This role sits at the center of that delivery: you'll own engagements end to end, serve as a key point of contact for external stakeholders, and keep 15–20+ concurrent projects on scope, on budget, and on schedule.This role balances client-facing delivery with deep internal coordination. Externally, you'll run requirements calls, manage client expectations, communicate timelines, and handle escalations. Internally, you'll coordinate PS developers, Technical Account Managers, CS, Sales, Product, and Finance — making sure the right people are working on the right things at the right time.This is a full-time, hybrid position in Chicago, IL reporting to the Senior Director of Technical Account Services. Vibes has been recognized in 2025 as a Built In Best Hybrid Places to Work.What You'll DoClient Engagement & DeliveryOwn multiple concurrent client engagements from kickoff through delivery and handoff. You're accountable for scope, timeline, and client satisfaction end to end.Serve as a primary point of contact for external stakeholders: set expectations, run status communications, manage escalations, and translate technical constraints into client-friendly terms.Translate business requirements into technical scope and push back when scope creep, unrealistic timelines, or under-resourced asks threaten delivery. Drive change orders and protect engagement margin.Track budget vs. actuals, utilization, and delivery risk across engagements. Flag slippage before it becomes a missed date or a margin problem.Manage dependencies and unblock the engineering team without micromanagingMaintain project artifacts, timelines, and documentation across all engagementsCarry 15–20+ concurrent projects without losing fidelity on any of them. On-time delivery across all customer-facing launches is the standard.Internal CS Operations & PS DeliveryRun daily PS developer standups, manage Jira Kanban workflow and board architecture, and distribute workload across the engineering team.Own Pro Serv Customer Care ticket triage and resolution. Goal: 90%+ resolved within 5 business days. You make the developer assignment calls and track to closure.Triage inbound Tech Services float requests from CS and Sales float demo requests. Make TAM assignment decisions in coordination with the Senior DirectorServe as trained CS launch backup when team members are on leave. You absorb the coverage without dropping PS delivery commitments.Financial Tracking & Vendor OversightOwn PS financial tracking across HubSpot, SOWs, waived fees, and contract-included projects. Produce the monthly Finance report — every active project, SOW status, and dollar amount tied to HubSpot so Finance knows exactly when to invoice.Serve as primary vendor owner for Vibes' core PS vendors: approve invoices before Finance pays and oversee relationships with additional vendors in the PS ecosystem.Reporting & Cross-Functional CoordinationOwn biweekly sprint review updates and rollup reporting to Tech Services and CS leadership. Present PS delivery status to the full Technology org in sprint reviews.RequiredWhat you'll bring3–5 years managing client-facing technical delivery projects in a SaaS, professional services, or consulting environmentProven stakeholder management — comfortable setting expectations, saying no diplomatically, and absorbing client pressure without passing it to the teamJira or Linear fluency, comfort navigating engineering systems like GitLabDemonstrated ability to carry 15–20 concurrent projects without dropping fidelityCommercial fluency: SOWs, change orders, billable hours, and budget-vs-actuals mathEnough technical depth — APIs, integrations, deployment pipelines to challenge estimates, understand what "done" actually means, and coordinate developers without micromanagingAdaptable methodology agile where it helps, structured where it doesn't, without dogma in either directionExperience coordinating across technical and non-technical stakeholders simultaneously developers, TAMs, CS, Sales, and Finance all have different languages and different pressuresStrong written communication for async, documented coordinationPreferredPMP certificationHubSpot experience, SOW tracking, project financial reporting, or CRM-adjacent workflowsFamiliarity with mobile marketing platforms, messaging technology (SMS/MMS/RCS), or enterprise SaaS integrationsVendor invoice management or financial oversight experienceComfort with AI productivity tooling (Jira Rovo, Claude, Looker AI) or a track record of adopting and evangelizing new toolsSigns you'll thrive hereOwnership bias — you chase problems to closure rather than logging them and waitingYou navigate conflict between client demands and team capacity without burning either sideYou've recovered a sideways engagement and can narrate the mechanics: re-scoping, escalation, expectation resetYou build systems that run without you having to explain them — documentation, process, Jira hygieneYou get traction with teams that don't report to you — influence is your primary tool, not authorityWho You'll Work WithEnterprise clients, PS developers, Technical Account Managers, CS leadership, Product team, RCS Studio, DNA team, Sales, and Finance. This role has real surface area on both sides of the house — external delivery and internal operations run in parallel, not in sequence.Our Core ValuesRespect, honesty, and integrity for all stakeholders Always be learningRelentless focus on the customer Never be satisfiedCreate value Seek accountability and ownershipCompensation And BenefitsThe base salary for this role is $90,000 - $100,000 annually. Final compensation for this role will be determined by various factors such as a candidate's relevant work experience, skills and certifications.Vibes offers employees a full slate of benefits including competitive salaries, options, medical, dental and vision coverage, short and long term disability, life insurance, 11 paid holidays, flexible vacation, commuter benefits, a 401(k) plan and match, and a paid parental leave program.Equal Opportunity Employer Vibes is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process.