Support Manager

A company is looking for a Support Manager to lead a customer support team in a SaaS environment. Key ResponsibilitiesLead, coach, and support a distributed customer support team across North America and the Philippines Establish processes to improve response times and manage ticket resolution Identify operational bottlenecks and implement effective support workflowsRequired QualificationsProven experience managing customer support or customer-facing teams in a technology or SaaS environment Strong leadership skills with the ability to build trust within teams Hands-on experience using Jira for ticket management and operational tracking Experience in B2B SaaS, enterprise software, or legacy software environments is strongly preferred Exposure to AI-enabled support tools or automation initiatives is a plus