SRT-Direct Connection-Dealer Performance Manager (DPM)
A Dealer Performance Manager (DPM) is responsible for driving the overall success of a network of dealers by improving sales performance, profitability, customer experience, and operational excellence. They act as the primary liaison between Direct Connection and the dealership, providing coaching, analytics, and strategic guidance to help dealers achieve business targets related to performance products.Key Responsibilities Dealer Relationship ManagementServe as the main point of contact between the company, BC’s, and all dealerships.Build strong relationships with dealer principals, general managers, and department leaders.Communicate corporate programs, initiatives, and expectations to the dealer network. Performance Analysis & Business CoachingAnalyze dealership performance parts metrics (sales, service, parts, finance, customer satisfaction).Identify strengths, weaknesses, and opportunities for improvement. Understand competitive landscape.Develop customized action plans to support dealer profitability and market share growth.Monitor KPIs and hold dealership performance reviews. Sales & Profitability GrowthGuide dealers on inventory optimization, sales processes, lead management, and digital retailing.Support marketing efforts and local market penetration strategies.Provide training or coordinate resources to improve dealer capability and execution related to performance parts. Customer Experience ManagementMonitor customer satisfaction (CSI) scores and implement programs to improve customer loyalty.Coach dealerships on enhancing service processes, delivery standards, and brand experience.Help resolve escalated customer issues when needed. Market AnalysisAssess local market conditions and competitive landscape on all performance parts.Use market intelligence to guide dealer strategy and territory planning where information is available.Recommend adjustments to dealer operations based on emerging trends.Basic QualificationsBachelor’s degree in Business, Finance, Marketing, or related field5 or more years of experience in automotive or retail dealership operations, field sales, or business consulting.Strong analytical and data‑interpretation skills.Excellent communication, negotiation, and relationship‑building abilities.Ability to coach and influence leaders without direct authority.Travel within assigned territory required.Success MetricsPerformance Parts sales volume and revenue growthImprovement in profitability metricsCustomer satisfaction (CSI) scoresProgram adoption ratesOur Benefits — Designed With You In MindComprehensive Health & Well-being CoverageFrom your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected. Also, our Employee Assistance Program (EAP) offers confidential support for personal and professional challenges, always ready when you need it.Family Building BenefitWe proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.Generous Paid Time OffWe believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.Competitive Retirement Savings PlansWe Help You Plan For The Future WithAn employer match on contributions to your 401k, Roth, and Catch-Up plansAn employer contribution, even if you don’t contributeIncome Protection & Insurance OptionsBenefit from both employer-provided and voluntary plan offerings, including life insurance, group accident, critical illness, etc. - supporting the needs of you and your family and ensuring peace of mind.Company Vehicle Lease ProgramEligible employees and their immediate families can participate in the company vehicle lease program, providing access to Stellantis vehicles with insurance, maintenance, and unlimited miles included. Plus, take advantage of exclusive discounts on Stellantis products.Support for Your Growth and Giving BackWe believe in investing in your future and your passions:Tuition reimbursementStudent loan refinancing programs18 paid volunteer hours each year to make a difference in your communityAnd so much more!When you join us, you’re not just building a career — you’re joining a company that supports you, inside and outside of work.At Stellantis, we assess candidates based on qualifications, merit, and business needs. We welcome applications from all people without regard to sex, age, ethnicity, nationality, religion, sexual orientation, disability, or any characteristic protected by law. We believe that diverse teams reflect our identity as a global company, enabling us to better address the evolving needs of our customers and care for our future.EOE / Disability / Veteran