Telephone Operator

Our client, a leading hospital network/healthcare organization in New York, seeks a long-term temp Telephone Operator to join their team! Reporting to the Supervisor of the Call Center, the Telephone Operator is responsible for day-to-day switchboard telephone transactions, including responding to both clinical and non-clinical emergencies, on-call schedule directory look up.Submit your CV and any additional required information after you have read this description by clicking on the application button.Handling all the Hospital Overhead paging requests and communication regarding emergencies to EM+ER team and Nursing Leadership.The T.O is responsible for the switchboard department directory updates; responding promptly and effectively to customer inquiries or escalate to Manager.This role sits onsite in their call center in Industry City, Brooklyn.The typical schedule is Monday-Friday 7am-3pm (this is subject to change- they have team members cover for each other overnight, on the weekends, on holidays etc.so this person needs to be flexible).It will be a 37.5-hour work week, with a 30-minute unpaid meal break, and two 15-minute paid breaks that are built into the schedule.This role starts ASAP, with a contract of 3-months (potential to extend in 3-month increments).The hourly pay rate is $35/hr.Responsibilities: Operate telephone switchboards dial or press buttons to make connections.Respond to directory assistance enquiries by locating the appropriate department, individual or service.Proactively answer calls in a courteous and professional manner.Answer emergency elevator calls and escalate accordingly.Answer emergency calls and escalate to emergency teams accordingly.Handle patient information requests.Perform on-call schedule directory look up (AMiON).Required Skills: High school diploma.A minimum of 2+ years of experience in a call center (healthcare industry is a plus!) or front desk experience in a medical office.Customer service mindset! Ability to stay calm under pressure.Active listening skills.Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment.This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries.Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility.Upon successfully being hired, details will be provided related to our benefit offerings. xmcpwfuWe look forward to working with you.Beacon Hill.