Client Success Manager

Client Success ManagerAzalea Health is seeking a highly skilled Client Success Manager (CSM) to collaborate closely with clients to understand their business objectives and identify opportunities to increase client satisfaction, reduce churn, and strengthen brand loyalty. The successful candidate will meet or exceed retention targets and be responsible for developing and executing strategies that leverage client relationships for referral opportunities through outreach and advocacy.If you want the challenge of contributing to a critical function that fuels the success of Azalea Health, then this may be the role for you.What You Will Do...Develop a deep understanding of each client's business objectives, challenges, and goals, and work closely with clients to identify areas where Azalea Health can add value, improve client satisfaction, and increase reference abilityBuild strong relationships with clients by serving as a trusted advisor, providing guidance and support to ensure clients achieve their desired outcomesDevelop and execute client engagement plans, including regular check-ins, business reviews, and ongoing communication to ensure clients are achieving their desired outcomesDevelop and manage client centric programs focused on improving the client journeySuccessfully manage your book of business by ensuring each client achieves its business outcomes while maximizing client healthProactively identify potential risks to client satisfaction and develop strategies to mitigate these risksCollaborate with other departments, such as Sales, Product, and Technology to ensure client needs are met and feedback is incorporated into future product and service offeringsAdvocate for clients internally and work to resolve any issues or concerns they may haveAnalyze and report on client satisfaction and other key metrics, and using this information to drive continuous improvementMaintain updated knowledge of Azalea Health's software products and services with the ability to perform demonstrations of all Azalea products and services to clients as neededPerform other duties as assignedBackground And Skills You Will Bring...Bachelor's degree in Business Administration, Business Management or related field or relevant equivalent experience required3-5 years of experience in SaaS Customer Success; 2+ years of experience in Healthcare IT, Customer Support requiredPrior demonstrated experience with clinical and quality measure workflowsPrior Revenue Cycle Management experience preferredDemonstrated results in driving customer adoption and advocacyAbility to influence through persuasion, negotiation, and consensus buildingAbility to juggle multiple projects and initiatives simultaneously and effectively collaborate across internal teams while working in a fast-paced environmentExcellent communication skills, both written and verbal, are essential, as is the ability to collaborate with other teams and stakeholdersAbility to travel up to 20%Success Looks Like...Being aggressive and taking initiative; we trust you to move the needle forwardDoing the job; outcomes are just as important as strategyBeing adaptable and amenable to meet the changes of a dynamic and evolving industryDemonstrating humility; partnership and collaboration define who we are and how we operateTapping into your innovative side; conventional is not always correctHow We Invest In You...Competitive and comprehensive benefits: Coverage options to support the whole person, including full medical, dental, vision, telehealth, and life insuranceGenerous employer sponsored subsidy towards employee's medical insurance premiumsAzalea Health covers 100% of the premiums for Life AD&D, Telehealth, and Long-Term Disability for all eligible full-time employeesBalance and flexibility: Simple Paid Time Off (PTO) options. You earn your time, use it as you choose.Economic opportunity: Competitive total rewards package that offers competitive pay and advancement opportunitiesAzalea Health's EEO StatementAzalea Health is an Equal Opportunity Employer committed to creating a diverse and inclusive workforce where our employees excel based on merit, qualifications, knowledge, ability, and job performance. We embrace and encourage our employees' differences in age, color, disability, ethnicity, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socioeconomic status, veteran status, and any other characteristics protected by federal, state, and local laws that make our employees unique.