Front Counter - Customer Service Representative Job in Santa Barbara, CA | Robert Half

Bilingual Customer Service RepresentativeWe are looking for a bilingual customer service representative to support an office in Santa Barbara, California. This contract position is ideal for someone with at least one year of customer service experience who is comfortable assisting the public in person and by phone. The person in this role will help manage front counter interactions, respond to incoming inquiries, and provide accurate support in a detail-oriented, service-focused environment.Responsibilities:Welcome visitors at the front counter and provide courteous assistance in both English and a second language as needed.Handle incoming phone calls, answer questions clearly, and direct inquiries to the appropriate department when required.Enter service requests, customer details, or order-related information accurately into internal systems.Support both inbound and outbound communication to resolve questions, confirm information, and follow up on outstanding items.Maintain organized records of customer interactions and ensure documentation is complete and up to date.Participate in first-week training activities and adapt to a modified schedule during the onboarding period.Deliver detail-oriented service in a public-facing government setting while following established procedures and service standards.