Installation Manager

DescriptionAbout PacificWRO:At PacificWRO, we believe in uplifting people and spaces. Yes, we’re energized by designing and furnishing some of the most iconic buildings, companies, college campuses, and hospitals across the Pacific Northwest. But more importantly, we value each team member’s unique contribution to those projects because we’re not just creating great work environments for other teams – we’re creating a great environment for our team. Our people are quick-thinking, hardworking, and adaptable. They also care deeply about our broader community, consistently showing up to make a difference. And with that same commitment to excellence, PacificWRO continues to rank among the top-performing MillerKnoll Certified Dealers in the country.Position Summary: Installation ManagerThe Installation Manager is responsible for leading all field installation operations for commercial furniture projects. This role ensures projects are executed safely, efficiently, on schedule, and to the highest quality standards. The Installation Manager serves as the liaison between Project Coordination, Logistics, Warehouse, and the Field Operations Team.Organizational ImpactThe Installation Manager plays a critical role in the success of the organization by ensuring execution of the final and most visible phase of every project – installation. This role directly impacts customer satisfaction, project profitability, and operational efficiency. By aligning field operations with Project Coordination, Logistics, and Warehouse functions, the Installation Manager ensures that planning translates into execution. Strong performance in this role reduces errors, minimizes delays, improves labor utilization, and reinforces the company’s reputation for excellence. This position serves as a connector across departments, driving accountability, communication, and continuous improvement throughout the business.RequirementsResponsibilities and Duties:Lead day-to-day installation operations across all active job sitesManage and supervise internal crews and subcontracted installersPlan and allocate labor resources based on project pipeline and schedulesCoordinate closely with Project Coordinators, Dispatch, and Warehouse teamsEnsure installations meet manufacturer standards and project specificationsConduct site visits and resolve field issues in real timeMaintain safety compliance and enforce OSHA and company policiesTrack labor performance, productivity, and installation budgetsManage client and job-site relationships during installation phasesDrive continuous improvement in installation processes and executionOnboard and train new hires, including company policies, expectations, and best practicesKey Performance Indicators (KPIs)Labor Utilization RateInstall Hours vs. BudgetOn-Time Project CompletionPunch List FrequencyReturn Trips / DeficienciesSafety Incident RateEmployee & Subcontractor RetentionClient Satisfaction ScoresEOS Engagement & GWC AlignmentAt PacificWRO, we use EOS to run our business. A key element of EOS is making sure we have the right people in the right seats. One of the ways we measure this is through a concept called GWC (gets it, wants it, has capacity to do it). The Installation Manager will meet with their direct supervisor on a quarterly basis to ensure that they GWC their role and are continuously aligned with our core values.Gets It: Understands commercial furniture installation workflows, scheduling dependencies, labor planning, and jobsite execution.Wants It: Demonstrates ownership of field performance, team success, and delivering high-quality installations. Proactively seeks efficiency, quality, and improvement of processes.Capacity to Do It: Possesses leadership, problem-solving, and operational capacity to manage multiple projects, teams, and priorities simultaneously. Leverages EOS® tools (including L10 meetings, scorecards, Rocks, and IDS) to drive accountability, solve issues, and ensure consistent execution of priorities across the team.Core ValuesLead with Humility – Demonstrates team-first leadership and openness to feedbackAct with Integrity – Holds self and others accountable with honesty and transparencyServe the Greater Good – Supports team success and positive jobsite cultureAdapt and Advance – Navigates challenges with flexibility and resilienceBetter Every Day – Continuously improves processes and team performanceStrive for Excellence – Delivers high-quality installations and exceptional customer experiences Compensation And Benefits$32-$40 per hour Medical plans with 85% employer premium contribution Dental plans with 65% employer premium contributionsEmployer paid life insurance plan FSA and HSA options 401k with employer match Paid time off policy 10 paid holidays per year