Technical Support Engineer

Technical Support Engineer Anark is seeking a skilled and highly motivated Technical Support Engineer to join our team. In this role, you will play a critical part in helping customers successfully deploy, operate, and troubleshoot Anark’s platform across CAD and PLM environments, desktop applications, server-based publishing systems, and web-based collaboration services. As a Technical Support Engineer, you will work directly with customers and engineering teams to diagnose issues, guide implementations, and resolve complex technical challenges. Your technical curiosity, problem-solving skills, and ability to clearly communicate will be key to customer success.Anark is headquartered in Boulder, Colorado. This role is hybrid on-site (2 days per week at our Boulder HQ). Exceptional remote-only candidates will be considered. Responsibilities: Provide high-quality technical support to customers using Anark products in enterprise environments, diagnosing issues and delivering effective, supported solutions for installation, configuration, integration, and usage, including interactions with relevant third-party software and systems. Collaborate closely with Engineering, QE, and Professional Services to resolve complex issues and drive product improvements through feedback, suggestions, and insights informed by customer interactions, usage patterns, and deployment trends. Investigate and analyze customer issues by reviewing logs, configurations, and environments; reproduce issues in internal test environments, document findings, and recommend resolutions Report customer issues, defects, and deployment challenges to Engineering with clear reproduction steps, environmental context, and observed behavior Review, understand, and apply installation, configuration, and upgrade documentation, and provide constructive, actionable feedback to improve accuracy and clarity Create and maintain internal and external knowledge resources, including troubleshooting guides, FAQs, and training materials Create and maintain internal tools, scripts, and processes that enable faster, more reliable problem resolution Continuously expand technical knowledge across Anark’s platform, enterprise deployments, and related technologies Requirements: Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience) Experience in a technical support, systems engineering, or customer-facing technical role Demonstrated ability to take initiative, independently investigate issues, and drive problems to resolution in ambiguous or evolving environments. Strong troubleshooting skills and comfort working across multiple systems Hands-on experience supporting enterprise Windows and Linux environments, including installing, configuring, and troubleshooting applications, services, and operating systems, as well as supporting CAD and/or PLM systems and their integrations Working knowledge of web technologies (HTTP/S, REST APIs, SQL, authentication concepts) Ability to read logs, analyze configurations, and reason through complex technical problems Effective written and verbal communication skills, with the ability to explain technical concepts to both technical and non-technical audiences Ability to manage multiple issues, work independently, and thrive in a fast-paced environment MCAD or ECAD experience with tools such as Creo, NX, CATIA, Solidworks or similar Experience supporting PLM systems, such as Windchill, Teamcenter, or similar Flexibility to work occasional evenings or weekends to address critical customer needs Company Anark is a leading provider of intelligent information management (IIM) software and solutions for technical industry, enabling engineering, procurement, manufacturing, and field service organizations to publish and manage technical content, for access and collaboration workflows across the extended enterprise—yielding faster iterations, reduced material waste, and higher quality products and services with substantial cost savings. Anark helps market leaders such as GE, Boeing, Lockheed Martin, Allison Commented [KV1]: Add point about taking initiative Commented [KV2]: move up to requirements - Should have one of these Transmission, Johnson & Johnson, Cisco, Ericsson, and TE Connectivity with their Digital Transformation, leveraging smart technical content to streamline procurement, manufacturing, and field service operations. Culture, Compensation, Citizenship and more Come work in a cutting-edge, exciting, fun, energetic, friendly, and supportive work environment. Anark Corporation strives to be a “change the world” innovator. Anark offers a competitive salary, performance bonus plan, 401(k) retirement program with employer match, and a comprehensive and generous benefits program. A background check will be performed on all qualified applicants prior to an offer for employment. Within our inclusive environment, engineers "have a say" and the ability to work on a variety of challenging projects. We are building out our NextGen products in the enterprise, cloud-enabled and SaaS space. A great place to learn and grow as we offer a very open and collaborative atmosphere. Anark offers very competitive pay, our engineers starting base salary is 85,000 - 100,000 depending on skills, experience and the specific role. We also offer performance based bonus, 100% employer paid full medical benefits, learning and fitness perks and much more. Consider joining Anark if you are looking for a long-term career home where you can become a significant contributor. Sorry, no contractors, 3rd parties or agencies please. Please send your resume to recruiting@anark.com Thank you! This position requires either US citizenship or US permanent resident legal status.