End User Support Analyst

End User Support Specialist The Doyle Group is a proven partner for Placement and Consulting services, headquartered in Denver, CO. Our core mission is to forge genuine partnerships with our clients who seek strategic talent solutions and to assist highly skilled candidates looking for their next career opportunity. With over 30 years of industry experience, our consultative approach allows us to provide a higher level of guidance and insight, empowering our clients to secure top IT talent that fits seamlessly into their team and culture. We look forward to collaborating to help you achieve your career goals.The Doyle Group is currently seeking an End User Support Specialist to support a public sector Emergency Services division, providing technical support across fire stations and public safety facilities. This role is responsible for hands-on device support, troubleshooting, and basic networking assistance in a highly visible, mission-critical environment that supports firefighters, emergency responders, and operational staff.This position will be primarily onsite at Fire Station HQ, supporting multiple fire stations and a training center. The ideal candidate is a reliable, customer-focused IT professional who enjoys working directly with users in the field and understands the urgency and operational nature of public safety environments.This role will work closely with an existing support counterpart and assist in supporting a regional network environment that connects several municipal public safety departments.Role OverviewThe End User Support Specialist will provide deskside and hardware support across multiple emergency services locations. Responsibilities include device troubleshooting, workstation support, and assisting with basic networking tasks within a Windows-based environment.Because this role supports fire and emergency personnel, the ideal candidate must be comfortable working in fast-paced environments where operational continuity is critical. Strong communication and interpersonal skills are essential when supporting first responders and public safety personnel.This position requires 5 days per week onsite and will support approximately 8 fire stations and a training facility from the primary HQ location.Key ResponsibilitiesProvide hands-on hardware and device support for desktops, laptops, and specialized equipment used by emergency services staffDeliver deskside and helpdesk support for users within a Windows-based environmentTroubleshoot and resolve issues related to end-user devices, connectivity, and peripheralsAssist with basic networking troubleshooting and device connectivity within a regional municipal networkSupport in-vehicle technology and mobile computing equipment used by emergency response personnelInstall, configure, and maintain workstations, printers, and other IT equipmentPartner with internal IT staff to escalate and resolve more complex infrastructure issuesProvide responsive support to firefighters, emergency responders, and administrative personnelTravel occasionally between nearby fire stations and training facilities as neededMaintain documentation and follow operational IT support procedures within a public sector environmentRequired QualificationsExperience providing deskside or end-user support in a Windows environmentStrong troubleshooting skills related to hardware, devices, and workstation supportFamiliarity with basic networking concepts and connectivity troubleshootingAbility to work onsite five days per week supporting multiple public safety locationsExcellent communication and interpersonal skills, particularly when working with non-technical usersAbility to pass a CJIS background checkComfortable supporting users in a public safety or operational environmentPreferred (Not Required) SkillsExperience supporting public safety organizations (Fire, Police, EMS)Familiarity with in-vehicle technology or mobile computing systemsCompTIA A+ certification or similar end-user support certificationPrevious experience working in municipal or government IT environmentsExperience supporting distributed locations such as stations or field facilities