Plumbing Service Manager

We are a niche company, and we are rapidly expanding throughout Central and South Texas! Using cutting edge-technology our company provides residential and commercial leak detection and repair services. We are a faith-based, family-owned business of currently 30 employees.This advertisement is for a person of strong character and unquestionable integrity to lead and oversee customer service representatives, dispatchers, field managers and their technical team and resolve customer issues when/if necessary.This person will be the pivotal lynch pin between service management operations, customers and the CEO.The ideal candidate would have a background in the trades exemplifying mechanical aptitude with technical skills AND possess strong leadership abilities.Key ResponsibilitiesLeader: Cultivate and lead high-performing employees in service operations. Utilize performance evaluations and when growth requires, employ successful recruitment.Competence: Maximize operational efficiency and team productivity. This involves analyzing KPIs (such as technician productivity, labor efficiency, customer satisfaction scores and departmental profitability).Process: Develop, implement, and refine department procedures and policies for superior operational quality and efficiency.Communication: Conduct correspondence, individual, team meetings to company-wide, to ensure again, superior operational quality and efficiency.Customer Service: Champion and deliver superior customer service standards. If complex customer issues arise, ensure timely and satisfactory resolutions while identifying and addressing operational performance breakdown.Finances: Manage department budgets. P&L responsibility includes developing budgets, managing expenses, and analyzing financial performance to meet and even exceed targets.Growth: Work with the marketing department to drive business growth; formulate and execute innovative strategies aimed at growing the business and expanding the customer base through targeted marketing and retention efforts.Conflict Resolution: Identify, analyze and resolve issues/conflicts within service operations personnel.Knowledge: Identify and assist in development and implementation of technical training programs for service operations.Safety: Uphold a responsible culture of safety, ensuring knowledge and compliance with all local, state, and federal health and safety regulations (i.e., OSHA).QualificationsPerson of strong character and unquestionable integrity who is a LeaderSuccessful work experience in business developmentExceptional organizational skills and multi-tasks skillsExperience of at least 3 – 5 years in a trade industry preferred.Advanced trouble shooting skillsExcellent verbal and written communication skillsResponsible, common-sense and highly motivated mature individualExperience using Service Titan field service management/operating system preferredPreferred education: Business Degree or relevant professional certification.This is a full-time position with salary-based pay. Compensation is commensurate with experience and qualifications. We are an equal opportunity employer.Benefits Offered: Health Insurance, Voluntary Vision and Dental, 401K, 401K match, PTO sick/vacation*We are a serious business, and we take this employment position seriously. No need to apply unless you are a serious and qualified applicant.*