Information Technology (IT) Manager

Job Description About Us: We're a R/C hobby and maker space serving a community of builders, hobbyists, and tinkerers. Our members and staff rely on technology every day, and we're looking for someone who enjoys keeping things running smoothly behind the scenes.The Role You'll be a frontline help desk technician handling the teams days to day problems while growing skills. You'll join a small, collaborative team with hands-on exposure to endpoint management, cloud administration, and email systems.What You'll DoTroubleshoot Windows laptops, docking stations, printers/scanners, webcams, and peripheralsResolve VPN, Wi-Fi, and remote-access issues for users in the shop, at home, and travelingManage accounts, MFA, password resets, and onboarding in Microsoft 365 / Azure ADHelp users with suspicious emails — flag, escalate, and advise as neededMap shared drives, manage SharePoint permissions, and support the Microsoft 365 suiteDocument and resolve tickets; confirm resolution before closingRequired SkillsWindows endpoint troubleshooting (OS, drivers, peripherals, remote desktop)Networking fundamentals: TCP/IP, Wi-Fi, VPN client configurationMicrosoft 365 / Azure AD admin: user provisioning, MFA, Exchange basicsComfort with help desk ticketing and clear written documentationProfessional, jargon-free communication with users of all technical levelsNice to HaveIntune, conditional access policies, basic PowerShellInterest in R/C, electronics, 3D printing, or maker-space toolsExperience supporting shared workspace or membership-based environmentsWho Thrives HerePatience and good humor when helping members of all skill levelsCuriosity and willingness to learn across a wide range of technologiesDiscretion handling member information1–2 years of help desk experience, or strong technical foundation plus relevant certifications