Senior Technical Support Engineer

For over 17 years, Trilyon has been a leader in global workforce solutions, specializing in Cloud Technology, AI/ML, Software Development, Technical Writing, and Digital Transformation. We partner with top companies to deliver high-quality talent in engineering, IT, and emerging technologies.For additional information or to view all of our job opportunities, please visit our website https://trilyonservices.com/careers/Title: Sr Technical Support EngineerLocation: Hybrid 3x/week onsite in our Boston, MA, Coppell, TX, or Raleigh, NC Duration: 6+ Months (Potential for Extension)Client is a subsidiary of Alphabet that is using a data-driven approach to change the way people manage their health and the way healthcare is delivered. Launched from Google X in 2015, our purpose is to bring the promise of precision health to everyone, every day. We are focused on generating and activating data from a variety of sources, including clinical, social, behavioral and the real world, to arrive at the best solutions for a person based on a comprehensive view of the evidence. Our unique expertise and capabilities in technology, data science and healthcare enable the entire healthcare ecosystem to drive better health outcomes.Description:The Technical Solutions team focuses on care and research innovation. We support new business by expanding the boundary of the product in select areas, and we provide a scalable technical support framework for Workbench, Base, Lightpath, and other new portfolios. As a Senior Technical Support Engineer, you will work closely with internal stakeholders to identify, reproduce, troubleshoot and resolve deep technical issues. You will also provide support for infrastructure, permission, and configuration changes. These high-level technical support and sustaining services will help customers achieve their business outcomes. You will have the opportunity to collaborate with customers, top developers, architects, and operations teams to troubleshoot complex and challenging issues. You will help build support tooling and infrastructure.ResponsibilitiesHelp define and manage technical customer issues, by reproducing and owning the issue lifecycle from start to finish.Project manage new client deployment issues through to resolution.Determines root cause by reading through code; troubleshoot customer reported issues; implement security and permissions configuration changes.Drive operational efficiencies for issue resolution by identifying process, tooling, and product improvements. Create playbooks and knowledge base content for issue resolution.Create reports and dashboards for internal issue tracking purposes.Minimum QualificationsBachelor's Degree in Computer Science, Information Systems, Mathematics, Statistics or related area.Cloud operations experience such as creating buckets, VMs, and security access controls3+ years’ experience working with Python, or other object-oriented programming languages.3+ years’ experience working with SQL, and experience in troubleshooting data issuesProficiency with Github and Jira.Excellent troubleshooting skills, with an ability to track complex details and clearly translate investigations into next steps for the customer or engineering.Exceptional ability to communicate technical details to both senior developers and non-technical customers.Preferred Qualifications4+ years of experience in healthcare technology.Experience supporting highly regulated software.Experience with RInfrastructure-as-Code (IaC) experience (e.g. Terraform, Ansible, etc) strongly preferred‘Self-starter’ mentality, with a passion for owning and driving issues to resolution.Why Join Us?Opportunities for growth and professional development.Collaborative and inclusive company cultureEqual Employment Opportunity (EEO) Statement:Trilyon, Inc., is an Equal Opportunity Employer committed to diversity, equity, and inclusion. We do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, veteran status, or any other protected status under applicable laws. Our diverse team drives innovation, competitiveness, and creativity, enhancing our ability to effectively serve our clients and communities. This commitment to diversity makes us stronger and more adaptable.Thank YouInderjeet Nishadinder@trilyonservices.comP: (669) 315-4455