Customer Service Representative

We are seeking a highly motivated and detail-oriented individual to join our team. This role is pivotal in ensuring smooth sales operations and exceptional customer service. As a liaison between clients, sales representatives, and internal departments, you will play a key role in managing orders, resolving issues, and maintaining strong relationships with our clients. Essential Functions - Sales Order Management: Review and accurately enter sales orders, ensuring all details are complete and correct. - Client Communication: Engage with clients, sales representatives, and internal departments via email and phone to provide updates and information. - Order and Shipment Follow-Up: Proactively monitor and follow up on client orders, backorders, shipments, graphic requests, and sample requests to ensure timely delivery and satisfaction. - Reporting and Projects: Generate sales reports and assist with various projects as assigned by management. - Customer Issue Resolution: Investigate, follow up, and resolve any customer issues promptly and effectively, ensuring customer satisfaction. Skills Required - Technical Proficiency: Strong computer skills with advanced knowledge of Microsoft Word, Excel, and Outlook. - Attention to Detail: Exceptional attention to detail with excellent time-management and organizational skills. - Communication Skills: Outstanding verbal and written communication skills, capable of articulating complex information clearly and professionally. Education and Experience - Education: Associate's degree preferred. - Experience: Minimum of 2 years of customer service experience, emphasizing phone and written communication. - EDI Knowledge: Familiarity with the Electronic Data Interchange (EDI) process is preferred but not required. Equal Employment Opportunity (EEO) Statement: RDI USA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. Application Instructions: Interested candidates should submit their resume and a cover letter detailing their qualifications and experience. Job Type: Full-time Pay: $17.00 - $23.00 per hour Expected hours: 40 per week Benefits: 401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Shift: Day shift Ability to Commute: Moore, SC 29369 (Preferred) Ability to Relocate: Moore, SC 29369: Relocate before starting work (Preferred) Work Location: In person