Surgery Coordinator/Surgery Scheduler

Summary: The Surgery Coordinator/Scheduler provides patients with counseling prior to surgery including; coordinating scheduling, gathering documentation for pre-certification, and providing patient insurance financial responsibility information as it relates to surgery. Serves as the primary interface for patients as they prepare for surgery. Position will require some local travel between established locations. Selected Responsibilities: Reviews with patient all proposed surgical procedure(s); answers general patient questions regarding surgery Explains to patients where their surgery will be scheduled Calculates insurance estimates for pre-payments; collects and posts all applicable payments including deductibles, co-payments, and co-insurance prior to surgery/treatment Explains to patient pre-op documents, prescriptions, consent forms, surgical kits and other necessary forms/information for surgery Forwards completed surgical paperwork to surgical liaison who will then send to facility/hospital Explains what is expected on the day of surgery, answers any pre-surgical questions, and informs patient of follow up care Informs patient of any pre-admission testing (labs, EKG, etc.) needed Checks health issues and ensures updated histories are documented Schedules surgery appointments, follow-up visits, and pre-op testing as well as date of surgery Answers incoming calls, reviews phone messages and returns calls as soon as possible Maintains patients’ charts after scheduling surgery and doing pre-op exam, making sure everything has been signed and completed. Completes correspondence as needed Performs any other duties as requested or required Qualifications/Experience: High School diploma or equivalent Advanced knowledge of EHR; Minimum 3 years of surgery scheduling or counseling experience required. Knowledgeable of Microsoft office software, the Internet and other software products as needed; general office equipment An understanding of, and an ability to articulate patient charges, insurance benefits, ICD coding and medical terminology Skills: Excellent oral and written communication skills; ensures patients questions are answered and they complete the scheduling process for surgery Self-starter with a strong ability to set priorities, manage multiple tasks, influence, and work under pressure Interacts with patients in a professional, caring and courteous manner Works independently and as part of a team Willing to take on tasks outside of regular job duties Organized, articulate and accurate, pays attention to detail Displays a high level of ethics and integrity Flexible and dependable to meet demands of, and adapt to, changes in the workplace; including remaining at the office until the last patient leaves. Willing to learn new processes and tasks Outstanding customer service skills Job Type: Full-time Pay: $40,000.00 - $50,000.00 per year Benefits: 401(k) Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Vision insurance Schedule: Monday to Friday Application Question(s): The position will require local travel. Are you willing to travel 25% of the time? Experience: Surgery Counseling: 3 years (Preferred) Surgery Scheduling: 3 years (Required) Work Location: In person