Client Service Center Supervisor - ITSUP11

Client Service Center Supervisor - ITSUP11Print (https://www.governmentjobs.com/careers/michigan/jobs/newprint/5339522)ApplyClient Service Center Supervisor - ITSUP11Salary$28.80 - $41.67 HourlyLocationDimondale, MIJob TypePermanent Full TimeJob Number0801-26-22-65SFDepartmentTechnology, Management and BudgetOpening Date05/12/2026Closing Date5/26/2026 11:59 PM EasternBargaining UnitNON-EXCLUSIVE REPRESENTED EMPLOYEE (NERE)DescriptionBenefitsQuestionsJob DescriptionAbout DTMB: The Department of Technology, Management and Budget (DTMB) (https://youtu.be/H_IrVnVjcoA) supports the business operations of state agencies through a variety of services, including building management and maintenance, information technology, centralized contracting and procurement, budget and financial management, space planning and leasing, construction management, motor vehicle fleet operations, and oversight of the state retirement systems.We are looking for a person who understands the value of public service and wants to help us meet the needs of our citizens . This person needs to be an excellent communicator, meaning they can explain things to an individual or large group in a way that they can understand and relate to, not necessarily an orator. We would love someone who is a motivator and leader.? You need to be organized, have good time management skills, and know the importance of a timeline. We need someone who is reliable and honest and who keeps their word and commitments to their colleagues and customers. We want someone who comes to work to work and holds themselves and their staff accountable. You need to embrace diversity, have a team-oriented mindset, and learn to communicate effectively with a wide range of professionals. Strong communications skills are a must.About the position: Supervise the staff of the MICJIN Help Desk in its function of providing technical support to all State of Michigan employeesand partners. This includes setting priorities, directing operational activities and ensuring that quality information technologyservices are provided to customers of the Department of Technology, Management & Budget.View the Position Description here: Information Technology Supervisor (https://mcsc.state.mi.us/AgencyPDFs/0801-26-22-65.pdf)Position Location: This position is located in Dimondale, MI. Candidates should confirm work location and schedule at the time of interview. The State of Michigan is not able to offer employment to out-of-state applicants that do not plan to relocate. The Department of Technology Management and Budget currently offers a hybrid work option which requires two days working on-site at the official work location and three days of remote work per week (subject to change).The state of Michigan offers competitive work experience that includes a tuition reduction program at several key higher education institutes if you would like to advance your education, good benefits, excellent vacation and sick time policies and an ability to successfully juggle your work and family life. We would like the opportunity to share with you more about the benefits of working for the state and joining the state of Michigan employee family if you are interested. Please consider sending in your application today.If you are a self-motivated person with a proven track record, who wants a challenge and to work in a high paced environment, we are really interested in hearing from you.Current team members have the following to say about why you should work in this area:"GREAT office culture.""True positive team environment and management support.""Opportunities to share thoughts and opinions about our processes and the way we work.""There is a wide path for growth in your career and the management team supports employees reaching their full potential.""Doing work that directly affects the lives of every [resident] of the State of Michigan"The State of Michigan offers competitive work experience that includes a tuition reduction program at several key higher education institutes, career development, good benefits, hybrid work schedule, excellent vacation and sick time policies, and an ability to successfully juggle your work and personal life. We value you.We would like the opportunity to share with you more about the benefits of working for the state and joining the state of Michigan employee community if you are interested. Please consider sending in your application today.Forbes names State of Michigan a top 10 employer for new graduatesThe State of Michigan ranked eighth out of 300 total recognized organizations in a list of America's best employers for new graduates published in Forbes May 25.This position may be eligible for a sign-on bonus up to $3,500. Up to $1,750 to be paid upon new hire and the remainder to be paid after satisfactory completion of the initial probationary period (12-month period). This does not apply to current state employees.Classifications for the $3,500 bonus are:Information Technology ManagerInformation Technology SupervisorRequired Education and ExperienceEducationPossession of a certificate in information systems, data processing, electronics technology, mainframe operations, or microcomputer systems gained through completion of a one-year college level curriculum.ExperienceOne year of experience as an Information Technology Technician 10.ORTwo years of experience as an Information Technology Technician 9.Alternate Education and ExperienceSignificant on-the-job, or other technical training that can be shown to provide the required knowledge of information systems equivalent to that gained through completion of a one-year college level curriculum may be substituted for the post-secondarycertificate.Possession of an associate's degree in information systems, data processing, electronics technology, or microcomputer systems may be substituted for one year of information technology technician work experience.Additional Requirements and InformationD TMB does not participate in STEM-OPTIf applicable, attach copies of official college transcripts to your application. (Internet version of transcripts will not be accepted). Failure to attach applicable transcripts may result in your application being screened out.Your application for any position does not guarantee that you will be contacted by the Department/Agency for further consideration. Only those applicants interviewed will be notified of the results.View the entire job specification at:https://www.michigan.gov/mdcs/-/media/Project/Websites/mdcs/JOBSPECS/I/InformationTechnologySupervisor.pdfAccommodationsIf you require a reasonable accommodation to participate in the application or selection processes, please contact theADA coordinator (https://www.michigan.gov/ose/-/media/Project/Websites/ose/Contact/RACs.pdf) for the agency that posted this position vacancy.State employment also offers rewarding careers where you can help Michiganders enjoy better lives. Many State of Michigan jobs offer alternate work schedules and remote-work options that can help give the flexibility you need. The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.More details on benefits for our new hires are below:Rewarding Work:State of Michigan jobs allow you to serve Michiganders in many different ways depending on your interests and skills. Help preserve and protect our environment and the public health; enforce state laws and regulations; advocate for children, families, and victims of discrimination; support our state's military and veterans; rebuild our state's infrastructure; or support other state agencies through our fiscal, IT, and HR systems.Insurance Benefits:The State of Michigan offers health, mental health, dental, and vision insurance to eligible career employees, their spouses, and their children. The state also covers a life-insurance benefit of two times employees' annual salary (up to $200,000). The state also offers long-term-disability insurance that can provide continuing benefits if an injury or illness prevents employees from working. More information is available at www.mi.gov/employeebenefits.Retirement Programs:The State of Michigan offers 401(k) and 457 plans for new hires to save for retirement. The state will automatically contribute an amount equal to 4% of your pay to a 401(k) account. The state will also match up to 5% of your pay if you contribute to your 401(k) account. Your contributions vest immediately, and the state's contributions fully vest after just 4 years. More information is available athttp://www.mi.gov/orsstatedc.Vacation and Sick Leave:Eligible full-time employees receive between15 and 35 personal daysand 13 sick daysper year that may be rolled over to the following year if not used. Eligible employees also receive an additional day each year for community service or school functions.Paid Parental Leave:Eligible employees can take 12 weeks of paid leaveimmediately after a birth or adoption to allow needed time together at home with a new child.Paid Holidays:Eligible employees receive 13 or 14 paid holidays each year including New Year's Eve and Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, the Fourth of July, Labor Day, Election Day, Veterans Day, Thanksgiving, Thanksgiving Friday, Christmas Eve and Day.Bonus Programs:Eligible employees with five years of service also receive annual longevity bonuses that grow as seniority increases. Some positions also may qualify for recruitment, retention, and performance bonuses or other special pay premiums.Military Pay Differential:Employees in the guard or reserves may also qualify for supplemental pay benefits if miliary pay during qualifying duty is less than normal state pay. Prior military service may also allow seniority credits to accelerate eligibility for longevity bonuses and additional personal leave accrual.Tax-Advantaged Programs:In addition to 401(k) and 457 retirement accounts, the state also offers flexible spending account (FSA), health savings account (HSA), and qualified transportation fringe benefit (QTFB) programs that can help you save money by reducing your taxable income.Student Loan Forgiveness:Working for the State of Michigan may allow you to participate in programs that forgive the balance of qualifying student loans. Please view Student Loan Information (https://studentaid.gov/manage-loans/forgiveness-cancellation) to help determine if you could qualify is available from the U.S. Department of Education.Tuition Reduction:Some colleges and universities offer savings to eligible employees and family members to further their education while working for the State of Michigan.Professional Development: To help develop your career, programs are available to apply for reimbursement of up to $2,000 a year for education and training for college course credits and non-degree programs.Alternative and Remote Work Schedules:Depending on the nature of their duties, many state jobs offer flexible work schedules and remote or hybrid telecommuting options that can help obtain the work-life balance that you seek.Great Lakes and Great Times:Michigan boasts four Great Lakes, 11,000 inland lakes, 36,000 miles of rivers and streams, 20 million acres of forests, 100 state and national parks and recreation areas, 1,300 miles of bike trails, 6,500 miles of snowmobile trails, the second-most ski areas in the nation, 650 public golf courses, 600 campgrounds, and an international dark-sky park—just for starters. Our cities offer concerts and cultural events, storied sports teams, education hubs, vibrant downtowns, one-of-a-kind craft beverages, and renowned restaurants for every appetite. From urban centers to beach towns to the great outdoors, the opportunities are endless. With your state salary and benefits and Michigan's affordable cost of living, you can explore all that Michigan has to offer.Updated: 2/28/2401INFOSPV - Do you possess one of the following? A certificate in information systems, data processing, electronics technology, mainframe operations, or microcomputer systems gained through completion of at least a one-year college level curriculum; OR an associate's degree or higher in information systems, data processing, electronics technology, or microcomputer systems; OR significant on-the-job, or other technical training that can be shown to provide the required knowledge of information systems equivalent to that gained through completion of a one-year college level curriculum.YesNo02Please select your level of experienceNoneThree to four years of experience performing a range of microcomputer, network, and/or mainframe operations support activities.At least four years of experience performing a range of microcomputer, network, and/or mainframe operations support activities.03How many years of experience do you have providing IT Desktop Support in an IT call center center environment?None1 to 3 years3 to 4 years4 to 5 yearsMore than 5 years04If you indicated experience in providing IT Desktop Support in an IT call center center environment, please describe that experience.05How many years of supervisory experience do you have?None1 to 3 years3 to 4 years4 to 5 yearsMore than 5 years06If you indicated supervisory experience, please describe that experience.07Describe any experience working in BMC Helix or another IT ticketing system.08If you have had experience providing support for Michigan State Police applications, please list the specific applications below along with the number of years you provided that support for each.09How many years of experience do you have in an IT related position?None1 to 3 years3 to 4 years4 to 5 yearsMore than 5 years10Do you have experience with NICE CXone Phone Technology?YesNo11If you indicated having experience with NICE CXone Phone Technology, please describe.12Describe your skills and experience that make you a good candidate for this position.13Do you currently work at the Client Service Center, either as a state employee or as a contractor?YesNo14You understand that if you are the selected applicant you are required to pass a State Police background check, requiring fingerprinting for state and federal criminal background records. The background search will include, but is not limited to arrests, criminal charges, criminal convictions, and any information regarding contact with a criminal justice agency.YesNo15Did you attach your resume and cover letter? Failure to do so may result in disqualification of this position.YesNo16This position is hybrid which requires a minimum of 2 days working in office at your designated work location within Michigan. Do you acknowledge this requirement and would you still like to be considered for this position?YesNo17In accordance with federal law, all new employees must provide proof of eligibility to work in the United States within three business days of beginning employment. If selected for employment, are you able to submit proof of your legal right to work in the United States?YesNoRequired QuestionEmployerState of MichiganDepartmentTechnology, Management and BudgetAddressDTMB-HR@michigan.govElliott-Larsen Bldg., 2nd fl., 320 S. Walnut StreetLansing, Michigan, 48909PhoneAttn: HR OfficeWebsitehttps://www.michigan.gov/dtmbApplyPlease verify your email addressVerify Email