Customer Service Representative

Description We are looking for a customer-focused Customer Service Representative to support homeowners with timely, accurate, and detail-oriented assistance in Phoenix, Arizona. This Long-term Contract position is ideal for someone who enjoys resolving questions, managing high-volume customer interactions, and contributing to a positive service experience. The role offers the chance to work in a fast-paced environment where strong communication, sound judgment, and attention to detail are essential.Responsibilities:- Respond to incoming calls from homeowners and provide clear guidance on account-related questions, online account access, escrow matters, and payoff requests.- Place outbound calls to follow up on delinquent accounts, with particular attention to early-stage past-due balances and appropriate next steps.- Recognize customers who may qualify for refinancing solutions and connect them with the appropriate internal team for further support.- Direct inquiries and escalated concerns to the correct departments to ensure efficient issue resolution and continuity of service.- Maintain a courteous, solutions-oriented approach during every interaction while working to deliver a smooth and positive customer experience.- Use internal servicing platforms and related tools accurately to document interactions, complete account activities, and support daily operations.- Partner with colleagues across departments to resolve issues, improve service outcomes, and support overall operational effectiveness.- Consistently achieve service standards, productivity goals, and quality expectations established for the role. Requirements - At least 1 year of experience in a customer-facing position, ideally in a call center or high-volume phone support setting.- Experience in mortgage servicing, such as collections, property tax, insurance, payoff processing, or general mortgage customer support, is preferred.- High school diploma or equivalent is required; additional college education is a plus.- Ability to work flexible schedules, including part-time or extended hours based on business needs.- Strong interpersonal skills with the ability to communicate effectively and adapt to a wide range of customer personalities.- Willingness and ability to learn internal servicing systems and apply them effectively in daily work.- Background in either mortgage operations or customer service within a call center environment is highly desirable. TalentMatchRobert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .