Service Specialist

The CSC ServiceWorks StoryCSC ServiceWorks is the leading provider of commercial laundry and air-vending solutions across the United States and Canada. With nearly a century of experience and over one million machines in operation, we serve more than 40 million consumers annually through our pay technology platforms, technology-enabled services, and trusted client partnerships.Our team of 2,300+ professionals supports a wide range of industries, from multi-housing and universities to convenience stores and hospitality, delivering reliable equipment, innovative technology, and responsive service.At CSC, we’re in the business of making things work, connecting people with technology while empowering communities, clients, and team members to thrive. Our values of trust, respect, and integrity guide everything we do, and our focus on community impact keeps us grounded in purpose-driven innovation.OverviewKey Job Responsibilities:Receive first line requests via phone, email, Jira tickets, teams, etc.Troubleshoot, educate, and resolves issues.Process submissions and updates to systems.Review anomaly reports and resolve issues.Update back-end profiles on systems.May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.Simulate or recreate user problems to resolve operating difficulties.Recommend systems modifications to reduce user problems.Escalate unresolved issues to Level 2.Other duties assigned.Benefits & PerksWork Life Balance!75% Employer Contribution to Medical, Dental, and Vision insuranceHealth Savings Account with Employer ContributionYear-round Work & Paid TrainingCompany Paid Life, Short-term, and Long-term Disability Insurance 401k with generous Company MatchPaid Time Off (PTO) & Holiday PayFlexible Spending & Health Savings AccountEmployee Discounts: Travel, Theme Parks, Home & Auto Insurance and more! Education Reimbursement ProgramPaid employee Referral programCSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.What we’re looking forRequired Knowledge, Skills, And AbilitiesSolid understanding of business processSolid understanding of systemDemonstrated admin capabilitiesAbility to read, comprehend and understand simple instructions, short correspondence, and memosAbility to write correspondence such as individual and small group emailsMathematical skillsAbility to apply understanding to carry out written or oral instructionsAbility to deal with problems involving a few concrete variables in standardized situationsStandard Microsoft Office skillsRequired Education & ExperienceBachelor’s degree in related field; or 1-3 years related experience and/or training; or equivalent combination of education and experiencePhysical RequirementsLong periods of sittingTelephone and computer workCSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran or other protected status.CSC Service Works will comply with local and state laws regarding minimum wages, including requirements specific to cities, counties, and municipalities.