Call Center Specialist

Call Center SpecialistActs as a liaison between sales representatives and the customers. They make and receive calls to and from customers to set up appointments for them to see sales representatives. This role includes familiarizing with essential details of our products and services, calling prospective clients using a list of numbers provided, accepting calls from prospective clients as they arise, and fielding basic questions and concerns about the products and services offered.Call Center Specialist Essential Duties, Functions, and Core Accountabilities:Schedules meetings between prospective clients and sales representativesKeeps a detailed log of calls including those that are not answeredAttempts to contact prospective clients whom they have been unable to contactInform the manager of recurrent product related complaints that warrant addressing.Accurately document all communication in CRMAttend sales team meetings and training sessions as directed by management.Follow up with leads converting them to AppointmentsHandle inbound and outbound calls in a professional and courteous mannerProvide exceptional customer service by addressing customer inquiries and resolving issuesIdentify sales opportunities and upsell products or services to customersMaintain accurate and detailed records of customer interactionsFollow company scripts and guidelines for effective communicationMeet or exceed sales targets and quotasCollaborate with team members to achieve team goalsOther duties as assigned.Call Center Specialist Requirements, Education, Qualifications, Skills, and Experience:High school diploma or equivalentExcellent communication, interpersonal and computer skills, have outstanding listening and attention to detail, excellent phone etiquette, professional and courteous disposition, and be persuasive and results-oriented.Ability to maintain the confidentiality of company and partner informationExperience in cold calling, cold messaging, or cold emailingHave basic entrepreneurial traits, including high-level logical thinking and problem-solving.Extremely professional on the phone and via text. Fast and accurate typer. Can spell very well and learn "our brand and voice" quickly.Must have excellent organizational skills and the ability to excel at details, multi?tasking, and working under pressureMust be able to pass a background, credit check, and drug screenPrevious experience in a call center or customer service role preferredStrong communication skills, both verbal and writtenAbility to multitask and prioritize tasks effectivelyProficient in using computer systems and software applicationsSales experience is a plusPhysical Demands and Working Conditions:Work is performed in a temperature-controlled office environment or travels via vehicleWhile performing the duties of this job, the employee is required to ambulate, sit, and/or stand in various intervals throughout the work shiftMay occasionally lift and or carry up to 20 lbs.Use of computer, phone, copier, and other office equipment in the course of a dayWhile performing the duties of this job, occasionally required to use hand to handle, touch and use tools, reach with hands and arms, bend, stoop, twist, lift, reach, push, pull, grasp, balance, talk, hear, and ambulate during the course of employmentSpecific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and an ability to adjust focusEmployee may be required to travel for business purposesBenefitsLong term stability in a fast-growing industryCompetitive compensationPaid HolidaysGenerous 401(k) optionDental InsuranceEmployer Paid Basic Life and AD&D InsuranceEmployer Paid Long Term DisabilityOptional Employee Paid - Voluntary BenefitsHealth insuranceLife insurancePaid time offVision insuranceOpportunity for career development and advancement with a rapidly growing companyHigh-energy, fun, and friendly cultureBenefits Package available after 60 days of employment. However, some items are subject to meeting eligibility.If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we want to hear from you! Join our team as a Call Center Representative and be part of a dynamic and rewarding work environment. Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.