Bilingual CSR

Bilingual Customer Service Representative (Korean/English) - Commercial AgentLocation: Fully Remote (U.S.-based)Employment Type: Contract (for non-local candidates)Position OverviewWe are seeking a Bilingual Customer Service Representative (Korean/English) to join a dynamic and customer-focused team. In this role, you will serve as a key point of contact for members, delivering high-quality support across a variety of service areas including claims, benefits, enrollment, and account access.This is a fully remote opportunity, offering flexibility while requiring a high level of professionalism, communication skills, and the ability to navigate multiple systems in a fast-paced environment.ScheduleDepartment hours: 8:00 AM - 8:00 PM ESTRepresentatives will work a 7.5-hour shift within this windowFinal schedule assigned after trainingFlexibility is requiredKey ResponsibilitiesHandle inbound customer inquiries related to:Claims and benefitsEnrollment and eligibilityMember portal supportID cards and account maintenanceProvide accurate, timely, and professional resolutions to customer issuesClearly explain complex information in a concise and customer-friendly mannerMaintain a strong customer-first approach in all interactionsNavigate multiple systems efficiently while assisting customersDocument interactions and ensure compliance with company standardsRequired QualificationsFluent in Korean and English (verbal and written)Native-level Korean proficiency required due to regional dialect considerationsHigh School Diploma or GEDMinimum 2 years of customer service experienceStrong customer-focused mindset with a passion for helping othersExcellent verbal and written communication skillsProfessional tone, proper grammar, and clear articulation requiredProven ability to multitask and navigate multiple systems simultaneouslyAbility to effectively communicate complex information over the phonePreferred QualificationsCall center or high-volume customer support experienceExperience in the healthcare or insurance industryMedical or benefits-related knowledgeAdditional RequirementsAll candidates must complete pre-employment assessments prior to submissionWhy Join Us?Fully remote flexibilityOpportunity to support a diverse customer baseCollaborative and supportive team environmentGain experience in a fast-growing and impactful industry