Client Support Specialist

Client Support Specialist Location: Columbus, GA (Hybrid) Compensation: Competitive base + benefitsWe are looking for a Client Support Specialist to support the team by effectively and efficiently managing all customer communication related to accounts receivable, accounts payable, recruitment and membership management activities. This position is expected to take initiative in training and advising customer software users to enhance service, financial operations, and Greek organizational performance. Each Client Support Specialist collectively manages the company's main customer service inbox and is responsible for the prioritization and completion of time sensitive tasks and reduction of response rate times for overall customer satisfaction.Internal Communication Initiate communication and follow up on customer tasks to the Accounting team relating to: Customer refunds, Member account adjustments, Customer financial products such as purchasing cards, swipe devices, or local check printers, New or closing customer accounts, Funds transfer requests or bank info updates, or Financial report updates/troubleshootingCommunicate with the Customer Success team regarding any Greek customer accounts that need high priority attention.Document in detail, all correspondence relating to chapter management.External Communication Receive and manage customer communication on all inquiries related to: Customer merchandise ordered and sold on the customer billing platform, Collection fee changes/updates, New member management, Billing cycle setup/updates, Officer/user transition and access managementReview chapter billing practices and chapter budgetary needs to make recommendations to enhance financial operations and to comply with FDCPA guidelines.Review and make recommendations about chapter roster updates including member status discrepancies and adding new members.Proactively review assigned customers and make recommendations about how Billing and Collections, Payables and other OmegaFi products and services may be able to enhance those operations.Proactively maintain a thorough knowledge of each assigned national organizations' details and reporting requirementsCustomer Service Develop and maintain relationships with Chapter Administrators, which may include undergraduate leaders, chapter/financial advisors and international headquarter leadershipAssist clients with questions, problem solving and system or reporting issuesField incoming member, parent and administrator calls in accordance with OmegaFi's customer service philosophyRespond in a timely manner to all voicemails and client communicationsCultivate, maintain and enhance the company's relationship with assigned clientsInterpret and forward employee and client requests, concerns and ideas regarding system enhancements to the appropriate people internally to research and discussWork flexible hours, including evenings and weekends.Training Facilitate system training and implementation programs to undergraduate and alumni officers.Educate new officers about your supporting role in the partnership, explain your responsibilities, provide overview of the services their chapter utilizes, and other services availableAssist with sit-ins during new employee trainingWhat You'll Bring High school diplomaCustomer service experienceExcellent organizational skills and the ability to multi-taskAbility to analyze and interpret dataAnalytical and problem-solving skillsA self-starter with the ability to work with people in a team capacity and independentlyA high degree of attention to detailProficient with Windows, Microsoft Office and Adobe Acrobat applicationsExcellent written and oral communication skillsWhy This Role Play a key role in supporting the financial health and operational success of Greek organizationsServe as a trusted resource and relationship partner to chapter leaders, advisors, and national headquartersGain hands-on experience in accounts receivable, accounts payable, billing, collections, and financial reportingTake ownership of time-sensitive communication and drive measurable improvements in customer satisfactionThe Company offers a comprehensive employee benefits program, including: Medical, dental, and vision insurance options 100% Employer paid short/long term disability Basic Life 401(k) option with 100% company match up to 4% Non-Exempt employees have a generous accrual policy 10 sick days annually 10 company paid holidays 6 weeks paid parental leaveInclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.Togetherwork provides integrated software and financial solutions to a wide range of communities and organizations including associations, camps, unions, fraternities & sororities, gyms, dance studios, religious congregations, pet services, and more. Our mission-critical tools help our customers manage and grow their communities, and enhance the depth and breadth of their member engagement. Our team is united in its desire to help our clients better serve and empower their communities.Interview Process & Expectations Our interviews are designed to be interactive and conversational. Candidates are expected to respond based on their own experience and thinking during live interviews.To ensure a fair and consistent interview experience, the use of real-time AI tools or other external assistance to generate or guide interview responses is not permitted. Interviews are intended to reflect an individual's judgment, problem-solving approach, and communication.