Overnight Front Desk Manager

Overnight Front Desk ManagerThe Overnight Front Desk Manager plays a key role in creating an exceptional first and lasting impression for every guest. This role impacts guest satisfaction, operational efficiency, team engagement, and overall brand reputation.How You'll Shape the Experience & FutureLead and mentor the front desk team to deliver exceptional guest service at all timesOversee daily front desk operations, ensuring smooth check-in/check-out processesHandle escalated guest concerns with professionalism and a solutions-first approachImplement and maintain efficient procedures to improve guest flow and accuracy in transactionsCoordinate with other departments to ensure seamless communication and service deliveryMonitor front desk performance metrics and identify opportunities for improvementManage scheduling, training, and performance evaluations for front desk staffEnsure compliance with company policies, service standards, and safety regulationsOther duties as assignedKey Strengths for SuccessStrong leadership with the ability to motivate and coach a service-driven teamExcellent communication skills to interact effectively with guests, team members, and managementCalm and solution-oriented approach to resolving guest concerns and operational challengesDetail-oriented mindset to ensure accuracy in reservations, billing, and reportingAbility to multitask in a fast-paced environment while maintaining professionalismProficiency in front desk systems and technology (PMS knowledge preferred)Professional Experience2+ years in a front desk supervisory role within hospitality or a similar guest service environmentProven track record of managing a team, scheduling shifts, and conducting trainingExperience handling escalated guest concerns and ensuring service recoveryKnowledge of front desk systems, reservation processes, and payment handling proceduresStrong organizational skills with the ability to oversee daily operations and meet performance goalsAcademic BackgroundHigh school diploma or equivalent requiredBachelor's degree in hospitality management, business administration, or a related field preferredAdditional certifications in customer service, hospitality operations, or leadership are a plusBenefitsMedical, dental, and vision (HSA available)Company-paid disability & life insuranceEmployee Assistance ProgramSupplemental benefits401(k) with matchEmployee discountsPaid vacation & sick timePosition RequirementsSuccessful completion of a background check is required prior to employment.