Remote Salesforce Administrator - Drive Growth

DescriptionOverview:The System Administrator, Salesforce.com maintains, expands, and enhances the functionality in our Salesforce.com (SFDC) platform to support Vestis' growth. We utilize Sales, Service, and core platform functionality in SFDC, and the Salesforce.com System Administrators assist in all phases of application design, configuration, support, reporting, and user adoption. Modeling Vestis' Mission and Values, this role will collaborate, develop and partner with a high-caliber team and build effective relationships with leaders throughout the organization. This role reports to the Director, Sales Force Systems.Responsibilities/Essential Functions:Responsible for Level I and II type support callsResponsible for working with Salesforce.com Premier SupportPerform overall setup, configuration, and maintenance of Salesforce.comProvide support to our National Account Sales and Service Teams with all related Salesforce.com issues or requestsEnsure Salesforce.com Sales Policies & Procedures are enforced & maintainedInstrumental in our Salesforce.com Change Management Process. Will work closely with the IT department to determine IT project requirements, technical requirements, business impact analysis, user acceptance testing requirements, deployment requirements and training requirements for all projects impacting Salesforce.comWill work with frontline leadership teams to identify enhancements & new SFDC functionality to help Sales & Service grow the business more efficiently and effectivelyWill work with our Sales Reporting Team and AUS Sales & Operations Leadership to create, design, test and publish new and/or enhanced Sales Reports and DashboardsUpdate and maintain custom tools built for Vestis that are integrated into our application. You will work closely with software developers (Apex, LWC, & Visualforce) to ensure the custom applications are both current & accurateWork with AppExchange partners where 3rd party solutions are appropriateSupporting the goals of the company's technological alignment effortsSeeking out and implementing continuous process improvement opportunitiesSupporting internal communications related to business improvements and processes, system upgrades, and enhancementsBuild and sustain working relationships with all Vestis functional areasReport on statuses when requestedSubmit all time and expense reporting procedures accurately and timelyMaintain good standing and completion on all compliance related matters (i.e., assigned mandatory trainings, actions required from audits, corporate policies, etc.)Perform all additional duties and responsibilities based on the direction and guidance of supervisorKnowledge/Skills/Abilities:Demonstrated system administration skills, including Setup, Configuration, Automation and Flow, with the end user experience in mind.Skilled and proficient in MS Office O365 suite (i.e. Access, Excel, Word, PowerPoint, SharePoint, Teams, Communications Tools, etc.)Demonstrated ability to analyze large amounts of data, recognize patterns and trends and organize observations into a clear and useful recommendation or explanation.Ability to operate with a customer-centric service approachAbility to establish performance-based relationships with 3 rd party vendors and technology providers and versed in setting standards and measurements for IT processesAbility to effectively define a business case, determine return on investment, and measure achievement of the case over timeAbility to manage and work on multiple concurrent deliverables at various stages of development and completionStrong collaboration and team-building skills with the ability to create consensus around decisions and mitigate conflicts among teamsStrong problem solving and analytical skillsProfessional level verbal and written communication skillsDemonstrated attention to detail and quality of work products and communicationsWillingness to seek out and implement coaching, suggestions, and guidance from othersWorking Environment/Safety Requirements:Ensure necessary working environment and capabilities to effectively carry out responsibilities if working from a non-Vestis location (remote work)Ability to work a flexible schedule as neededExperience/Qualifications:Minimum 2 years of Systems Administration experience with Salesforce.com, Siebel, Oracle, MS Dynamics, or a comparable SFA/CRM application.3-5 years of experience within a large sales organization with many sales channels.Experience with DemandTools, Conga, and ZoomInfo preferred.Experience with the use of Project Management methodologies and toolsBachelor degree preferred but not requiredBe legally able to work in the United States: U.S. Citizen or Legal ResidentLicense Requirements/Certifications:com Certification (Administrator or App Builder, for example) preferred.Benefits: Vestis offers a wide array of comprehensive benefit programs and services including medical, dental, vision, short and long term disability, basic life insurance, and paid parental leave. Employees are able to enroll in the company's 401k plan. Employees are eligible for 80 hours of vacation, 16 hours of floating holidays, and paid sick time every year. Employees will also receive 9 paid holidays throughout the calendar year.Compensation: The salary rate for this position ranges from $75,000 to $95,000, depending on circumstances including an applicant's skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.J-18808-Ljbffr