Onsite Mobility Specialist

Onsite Mobility Specialist | Rocky Hill, Connecticut, United States Position: Onsite Mobility SpecialistLocation: Rocky Hill, Connecticut 06067Duration: long term contract to hirePay Rate: $25.00/hr on w2100% onsiteSchedule : 8am to 5pm Monday to FridayKey Responsibilities• Provide day-to-day support for mobile and endpoint devices managed through Microsoft Intune, including Windows, iOS, Android, and macOS devices• Troubleshoot and resolve hardware, software, connectivity, and configuration issues• Provision, enroll, configure, and decommission devices using Intune, Autopilot, and Apple/Android enrollment programs• Troubleshoot and resolve device issues related to hardware, software, connectivity, policies, and compliance• Manage and support Intune configuration profiles, compliance policies, and device restrictions• Deploy, update, and troubleshoot applications via Intune and Company Portal• Support conditional access requirements by ensuring devices meet security and compliance standards• Assist with device security, including encryption, password policies, and remote wipe actions• Respond to mobility-related incidents and service requests in accordance with SLAs• Collaborate with security, identity, and infrastructure teams on endpoint and mobility initiatives• Document processes, configurations, and issue resolutions to support knowledge sharing and continuous improvement• Monitor device health and compliance and take corrective actions as needed• Keep up-to-date inventory of returned devices• Prepare devices for disposal if they cannot be reused• Participate in user community training sessions (C&E)• Participate in Mobility RFPs as needed• Manage Mobility mailbox• Collaborate with mobile carriers and TEM on device orders/issues/portal updates• First level reviewer/approver of Monthly Optimization ReportsRequired Qualifications4-5 years of experience in IT support with a focus on mobility managementKnowledge of Service Now PlatformsTechnical Skills• Strong working knowledge of Microsoft Intune for device management• Experience with Mobile Device Management (MDM) concepts and best practices• Proficiency supporting Company Portal and end-user device enrollment workflows• Knowledge of iTunes and Apple device support tools for device setup, troubleshooting, backups, and restores• Experience supporting iOS, and Android devices in an enterprise environment• Strong troubleshooting skills and ability to diagnose technical issues across hardware, software, and policy layersKnowledge of the Okta Platform