Software Integration Manager

Plano,Texas,United States Job ID 771333 Join our Team Location : Plano, TX Ericsson Inc. does not sponsor US work authorizations for this job position including H-1B, O-1, L-1 and TN. Ericsson also does not hire F-1’s working on EAD for this position. About this opportunity: We are seeking a skilled Software Integration Manager to lead the end-to-end implementation, onboarding, and operationalization of new software solutions across our enterprise or for our customers. This role ensures that technical deployment aligns with business outcomes and drives sustained user adoption and value realization. What will do: Lead the planning and execution of software implementations across departments or client organizations. Design and coordinate integration workflows with internal systems (e.g., ERP, CRM, data platforms, APIs). Collaborate with product managers, developers, and IT to ensure seamless configuration, customization, and deployment. Oversee system testing, data migration, user acceptance testing (UAT), and environment readiness. Develop and execute adoption strategies to drive user engagement, utilization, and long-term value. Define KPIs and success metrics to track and improve adoption rates and ROI. Deliver user onboarding, training, and enablement materials (e.g., guides, e-learning, workshops). Manage project plans, risks, timelines, and communication for integration and rollout efforts. Serve as the primary point of contact between technical teams, business users, and vendors. Maintain clear documentation of implementation processes, decisions, and lessons learned. Monitor system performance, user feedback, and issue resolution post-go-live. Recommend continuous improvements based on data insights and user needs. Provide strategic input for product roadmap based on adoption trends and integration challenges. The skills you bring: Bachelor’s degree in Information Systems, Computer Science, Business, or related field. 5+ years of experience in software implementation, adoption, or digital transformation roles. Proven experience in SaaS, enterprise software, or cloud platform implementation projects. Strong technical understanding of APIs, databases, authentication (OAuth, SSO), and system integrations. Experience with change management frameworks (e.g., ADKAR, Prosci) is a plus. Proficiency with project tools such as JIRA, Asana, Trello, or Microsoft Project. Strong interpersonal and communication skills for cross-functional collaboration. Certifications in PMP, ITIL, Agile, or Prosci Change Management. Experience with tools like Salesforce, Snowflake, ServiceNow, or SAP. Exposure to industries such as telecom. What happens once you apply?