Customer Success & Operations Manager
Customer Success & Operations ManagerRestauRent | Providence, RI | Full-Time | HybridOverview:RestauRent is hiring a Customer Success & Operations Manager to help manage and improve the full customer lifecycle for restaurants, bars, breweries, hotels, and event venues joining our platform. We are looking for someone organized, adaptive, and ready to move fast inside a rapidly growing startup. You will work directly with the COO & Co-Founder on post-onboarding customer relations, supporting venue partners, solving problems, improving workflows, and helping scale one of the largest private dining and event marketplaces in the country. We want someone who is eager to learn, highly responsive, detail-oriented, and excited to take ownership in a high-growth environment where your work directly impacts the business every single day.Compensation Base salary: $75,000-$85,000Bonus: Performance Based Benefits: 100% paid healthcare, 401(k), annual travel perks, equity optionsLocationHybrid in Providence, RI - in office collaboration 3-4x per week, with opportunity for remote work as earned. About RestauRentRestauRent is building the future of private and group events. We help restaurants, bars, breweries, hotels, and event venues get discovered and booked for private dining, corporate dinners, birthday parties, showers, alumni events, celebrations, and group gatherings. We are a fast-growing startup with thousands of venues on the platform, major growth ahead, and a small but aggressive team building something big in hospitality.The Role As a Customer Success & Operations Manager, you will work directly alongside the COO & Co-Founder to support and improve the customer lifecycle journey.This is a highly visible role within the company, touching, customer support, operations, and product feedback. You’ll help ensure our venue partners are successful from day one while also assisting with strategic internal projects that help scale the business.This is not a passive role — we are looking for someone hungry, proactive, detail-oriented, and excited to help build a rapidly growing startup.----------------------------------Responsibilities Manage the communication post-onboarding for new venue partnersMeet regularly with venue partners to discuss performance, product feedback, and platform usageCoordinate with venues regarding integrations and product usageIdentify upsell opportunities Assist with contract renewals and customer retention effortsWork alongside leadership on operational and data-driven projectsHelp identify product improvements and customer pain points for discovery and future developmentCoordinate across internal teams to ensure a smooth customer experienceWork directly with COO on operational projects What We're Looking ForHighly organized with strong attention to detailFast-moving and adaptive in a startup environmentExcellent communication and interpersonal skillsComfortable managing multiple projects and priorities at onceEager to learn and take ownershipStrong problem-solving mindsetPassion for startups, hospitality, technology, or marketplace businesses is a plusWhy Join RestauRentWork directly with the COO & Co-Founder who built and scaled the business over the last 4+ yearsJoin a rapidly growing startup early in its journeyOpportunity for career growth and increased responsibilityExposure to operations, customer success, marketing, product, and startup strategyHelp shape the future of private events and hospitality technologyCompensationBase salary: $75,000-$85,000Bonus: Performance Based Equity: Equity options availableBenefitsRestauRent offers:100% paid Medical healthcare benefits401(k)$1,000+ in annual travel perksCompetitive base salaryEquity optionsDirect mentorship from the COO & Co-FounderOpportunity to join a fast-growing startup early