Quality Assurance Specialist

Quality Assurance Specialist – East Hartford, CT 06108Pay Rate: $21.75/hrSchedule: Full-Time | 40 hours/weekType: Contract (5/26/2026 – 8/25/2026)Location: East Hartford, CT 06108OverviewWe are seeking a detail-oriented Quality Assurance Specialist to support quality monitoring and continuous improvement initiatives across multiple operational functions. This role is responsible for conducting quality reviews, identifying trends, and helping drive process improvements in a fast-paced, performance-driven environment.The ideal candidate brings strong analytical skills, attention to detail, and the ability to communicate effectively across teams.Key ResponsibilitiesConduct quality reviews across multiple functional areasPerform objective, concise quality assessments and document findingsMaintain quality performance standards (96%+ quality score,Identify trends, gaps, and opportunities for process improvementUpdate and maintain quality monitoring systems and reporting toolsSupport implementation of quality processes and controlsTrack and ensure completion of corrective actionsAssist with administrative tasks and cross-functional support as neededContribute to continuous improvement initiativesQualificationsCollege degree preferredExperience in customer service, government services, healthcare, Medicaid, or similar environments preferredStrong analytical, organizational, and problem-solving skillsExcellent verbal and written communication skillsAbility to manage multiple priorities in a fast-paced environmentStrong attention to detail and accuracyRequired SkillsProficiency in Microsoft Office (Excel, Word, Outlook)Ability to work independently and maintain confidentialityStrong interpersonal and teamwork skillsAbility to type at least 30 WPMBilingual skills preferredWork EnvironmentOffice-based settingFast-paced, deadline-driven environmentOccasional overtime, evenings, or weekends may be requiredPhysical RequirementsPrimarily seated role with frequent computer useOccasional standing, walking, and light lifting (up to 10 lbs)